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Posted on Jul 8, 2025
The numbers don't make sense. It's not clear if it's seconds, minutes, hours or days, either way doesn't make sense. This is the number for a ticket that was created 6 days ago: "25,323.569" Also I ran it on an existing project, it was a huge mistake! it sent mass notification emails because of new fields to everyone involved in any ticket. I hope it was mentioned somewhere that this could happen.
Posted on Nov 21, 2024
The numbers do not make sense. I created a test project and generated a report using this plugin. I created the ticket four days ago, and the report shows that it has been in the To Do status for 500 days.
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GTOLA
Hi Ruchir,
You need to run the process through the add-on configuration page for the duration custom fields to get updated. It does not happen automatically. This is something expected and that is the reason the add-on is free of charge.
If you still see issues after you have ran the process from the config page, then please open a support issue with us.
Hope this clarifies the situation!
Posted on Oct 16, 2023
This is really useful for creating reports. I am noticing that the calculation for duration in the current status is always some wild number in the thousands of days. I'm sure there's some reason for that, but it would be nice if it used the current date/time as the end date if it's the current status.
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GTOLA
Hi Jeanette,
Happy to see the add-on is helping you.
Yes, the add-on calculates the duration in the current status up to the moment you ran the update from the add-on config page.
Besides this, the add-on calculates even previous durations on the current status. For instance:
Initially the ticket is in Review status for 1 day
Then you move it to Done for 1 day
Then you move it back to Review for 1 day and run the report from the add-on config page
A custom field named [PROJECTNAME] Review will hold the value of 2
If this is not the case for you let us know.
Cheers!
Posted on Jun 9, 2023
Just what I needed. It will be great to have some time filter to make the report generation faster. However, considering it is a free tool, I can live with that.