Agent Dispatcher

for Jira Cloud
  • Supported
  • Jira Service Management
  • Jira
Cloud

Simplify JSM Agent Dispatchment: Schedule product access for your Jira Service Management agents and enable floating licenses

Schedule your JSM license to substitutes

Schedule your deputy in charge passing over your JSM agent license, simplify your administrator's work and ensure the return of your license and permissions after a defined period of time.

Request JSM product access

Easily request Jira Service Management Product Access by viewing or creating an issue in a service project. You will automatically become a Jira Service Management Agent or be will be added to a queue.

Monitor the licence usage of your JSM Agents

Easily monitor statistics on your company's JSM licence usage. How many licences are we using? How long are potential agents waiting for a licence? How long are agents sitting on inactive licences?

More details

Typically, access to the Jira Service Management (JSM) product is a fixed group of users within the Atlassian Cloud infrastructure. However, this approach is not designed for agents who only need access to JSM functionality from time to time: it requires manual administrative efforts to re-assign product access to deputies in case of illness, vacation, or other matters. Using this application, we enable the planning of substitutes for specific periods. The product access is automatically switched between users according to the configured period.

Reduce the number of JSM agent licences required by your cloud instance with Agent Dispatcher: it allows you to dynamically manage your organisation's licences usage. If you have 10 JSM agent users, but only 2 of them use related features at the same time concurrently, why pay for 10 licences? Automatically use the license pool for all potential agents, instead.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Agent Dispatcher integrates with your Atlassian product. This remote service can:

  • Take Jira administration actions (e.g. create projects and custom fields, view workflows, manage issue link types).
  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Read and write to app storage service