Agent Dispatcher

Typically, access to the Jira Service Management (JSM) product is a fixed group of users within the Atlassian Cloud infrastructure. However, this approach is not designed for agents who only need access to JSM functionality from time to time: it requires manual administrative efforts to re-assign product access to deputies in case of illness, vacation, or other matters. Using this application, we enable the planning of substitutes for specific periods. The product access is automatically switched between users according to the configured period.

Reduce the number of JSM agent licences required by your cloud instance with Agent Dispatcher: it allows you to dynamically manage your organisation's licences usage. If you have 10 JSM agent users, but only 2 of them use related features at the same time concurrently, why pay for 10 licences? Automatically use the license pool for all potential agents, instead.