Maps, Locations and Territories for Service Desks

Locations and Territories adds geospatial support to Jira far beyond adding markers to issues and enables comprehensive field work management. Take control of your organization’s fieldwork by adding locations to issues, defining territories and their supporting users, and enabling systemic management of location-based issues at scale with on-map visibility and territorial-based assignments. The product’s functions include:

• Adding address and map locations to issues
• Adding locations in portal requests created by end-users (Supported by Locations and Territories for Service Desks)
• Defining territories and assigning users to them
• Identifying users who can support an issue in its location
• Searching for issues by address text
• Locating issues on the map by JQL query or search filter
• Managing your pending work and pulling new work items based on predefined ordering strategies.