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Maps, Locations and Territories for Service Desks

works with Jira Cloud

OVERALL RATINGS

SUPPORT

  • Partner Supported

Showing details for Cloud

Key highlights of the appView issues on map with addresses and markers and manage field work in Jira Service Management

watch Maps, Locations and Territories for Service Desks video

Addresses & markers in issues and portal requests.

Add location support to any issue type and let your clients pinpoint the locations of their service desk requests.

Locate issues on the map by query.

Search and manage issues by location or any other criteria and view them on the map.

Define territories supported by your users.

Define territories for your areas of service and assign users to guide issue assignments - either exlicit, or through a self-service pull system automation.

Supporting media

More details

Locations and Territories adds geospatial support to Jira far beyond adding markers to issues and enables comprehensive field work management. Take control of your organization’s fieldwork by adding locations to issues, defining territories and their supporting users, and enabling systemic management of location-based issues at scale with on-map visibility and territorial-based assignments. The product’s functions include:

  • Adding address and map locations to issues
  • Adding locations in portal requests created by end-users (Supported by Locations and Territories for Service Desks)
  • Defining territories and assigning users to them
  • Identifying users who can support an issue in its location
  • Searching for issues by address text
  • Locating issues on the map by JQL query or search filter
  • Managing your pending work and pulling new work items based on predefined ordering strategies.

Resources

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Maps, Locations and Territories for Service Desks integrates with your Atlassian product

Version information

Version 3.14.0for Jira Cloud

Release date
Sep 30th 2024
Summary
Minor version update
Details

Minor version update

Payment model
Paid via Atlassian
License type
Commercial

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