Happy Desk

for Jira Cloud
38 installs
  • Unsupported
  • Jira Service Management
  • Jira
Free app
Cloud

Transform Your Service Desk with Happy Desk: Advanced Sentiment Analysis for Customer Satisfaction

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Easy to use built-in Dashboard

Happy Desk's built-in dashboard provides a comprehensive overview of your support operations, allowing you to track changes in customer sentiment over time and analyze trends in your support operations.

Quickly assess customer sentiment

Happy Desk's issue-context feature provides a quick and easy way to see the overall sentiment score of a ticket, as well as a breakdown of positive, neutral, and negative words.

Prioritise in the best interest of the customer

With our app, you'll be able to quickly and easily see the sentiment score for each support ticket, allowing you to prioritize your team's efforts and increase customer satisfaction.

More details

Compatible with English 🇬🇧, Spanish 🇪🇸, Italian 🇮🇹 and German 🇩🇪!

Happy Desk is a powerful app designed to help service desk teams improve customer satisfaction and streamline support operations. Here are some key features:

  • Advanced Sentiment Analysis: Happy Desk offers sentiment score for each support ticket, giving you unparalleled insight into your customers' experiences.
  • Powerful Reporting Features: Happy Desk includes a user-friendly dashboard that lets you track changes in customer sentiment over time and analyze trends in your support operations. This helps you make data-driven decisions that will improve customer satisfaction.

With Happy Desk, you can prioritize support tickets based on sentiment score, view important information about each ticket, and track changes in customer sentiment over time.

Privacy first: The app is built on Forge, all data is securely processed within the Atlassian environment. Our sentiment analysis requires no external service calls.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Happy Desk integrates with your Atlassian product. This remote service can:

  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Read and write to app storage service