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- Partner Supported
Key highlights of the appTransform Your Service Desk with Happy Desk: Advanced Sentiment Analysis for Customer Satisfaction
Easy to use built-in Dashboard
Happy Desk's built-in dashboard provides a comprehensive overview of your support operations, allowing you to track changes in customer sentiment over time and analyze trends in your support operations.
Quickly assess customer sentiment
Happy Desk's issue-context feature provides a quick and easy way to see the overall sentiment score of a ticket, as well as a breakdown of positive, neutral, and negative words.
Prioritise in the best interest of the customer
With our app, you'll be able to quickly and easily see the sentiment score for each support ticket, allowing you to prioritize your team's efforts and increase customer satisfaction.
More details
Compatible with English 🇬🇧, Spanish 🇪🇸, Italian 🇮🇹 and German 🇩🇪!
Happy Desk is a powerful app designed to help service desk teams improve customer satisfaction and streamline support operations. Here are some key features:
- Advanced Sentiment Analysis: Happy Desk offers sentiment score for each support ticket, giving you unparalleled insight into your customers' experiences.
- Powerful Reporting Features: Happy Desk includes a user-friendly dashboard that lets you track changes in customer sentiment over time and analyze trends in your support operations. This helps you make data-driven decisions that will improve customer satisfaction.
With Happy Desk, you can prioritize support tickets based on sentiment score, view important information about each ticket, and track changes in customer sentiment over time.
Privacy first: The app is built on Forge, all data is securely processed within the Atlassian environment. Our sentiment analysis requires no external service calls.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Happy Desk integrates with your Atlassian product
Version information
Version 3.4.0•for Jira Cloud
- Release date
- Jan 19th 2025
- Summary
- Runtime upgrades and more
- Details
The app has been upgraded to run on the latest Forge runtime (Node 20.x) as well as the latest supported React version.
Updated all dependencies to the latest versions for improved security, compatibility and stability.
- Payment model
- Paid via Atlassian
- License type
- Commercial