Advanced Queues for Jira Service Management (Lite)

by Appbox.ai

works with Jira Cloud

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SUPPORT: Partner Supported
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Overview

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Pricing

Privacy & Security

Support

Installation

Key highlights of the appQueues the way your service desk works: JQL-driven, foldered, personal or shared

Advanced Queues

Project and personal queues side by side, grouped in folders, with a live issue count on each

Queue Configuration

The queue editor: JQL with autocomplete and inline validation, a live match count, columns you choose and reorder, priority and scope

Queue List Configuration

Supporting media

More details

We reimagined Queues in Jira. Advanced Queues provides a highly effective platform to manage incoming items. Fully customizable and shared view of multiple projects.

Create a single and most powerful view for your teams. The app provides the ability to create queues across multiple projects.
- Create queues with tickets from multiple projects.
- Set Queue level alerts
- Visibility permissions
- Unlimited Queue count
- Group queues into folders
- Import your existing queues
- Use JQL Builder to define queue
- Personal and Project scoped queues
- Prioritized queues
- Sorting with various criteria like Name, Last Updated, Last Created, Priority etc.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Advanced Queues for Jira Service Management (Lite) integrates with your Atlassian app

Version information

Version 2.2.0•for Jira Cloud

Release date: Oct 30th 2026
Summary: Advanced Queues Lite on Forge: the free app's successor, data carried over
Details: Advanced Queues (Free) becomes Advanced Queues Lite, rebuilt on Atlassian Forge. Updating replaces the Connect app in place; nothing you stored is moved or changed.
Your queues, folders, open queue, column layouts and page sizes carry over exactly as they were.
The first time each person opens the app after the update, Jira asks them to allow it to act on their behalf. One click, once per person.
Lite is licensed per user. A site without an active licence sees a notice instead of the app until a licence is active.
Lite allows five custom project queues per project and three personal queues per user per project. Existing queues above those numbers keep working; the limit applies when adding a queue.
Importing queues from Jira Service Management is now part of Advanced Queues Pro.
The queue editor validates JQL with Jira as you type and shows how many issues match. Queue badges show live counts. Dates follow the project's date format. Keys and statuses stay on one line.
Payment model: Paid via Atlassian
License type: Commercial