Snippets for Jira - simplified canned response templates
Quickly copy/paste frequently used phrases in your replies
Easy access to frequently used snippets
Stop wasting your time writing the same messages and canned responses over and over again. Organize frequently used phrases of text and easily access them when needed. You can personalize them with Jira smart values.
Discover Snippets and save time together
Have any snippets or templates that might be useful to others? Make them discoverable! Or browse the shared snippet list in the Snippet Manager yourself and subscribe to Snippets to further optimize your workflow
Quickly see relevant Snippets
Add properties like visibility, project type and/or labels to your Snippets for easy filtering. Filters are saved per project, allowing you to always see the most relevant Snippets as quickly as possible.
Jira Service Management has built-in support for canned responses, and the Atlassian Marketplace is filled with a lot of very good templating apps. So why did we build Snippets for Jira, and why should you use it?
We believe each support request is different. Customers expect sincere responses to their questions. With Snippets for Jira you can achieve an authentic experience, a real connection with your customers, whilst also optimizing your ability to respond efficiently on common questions.
Other solutions like canned responses focus on creating templates for entire comments. Snippets for Jira allows you to capture and re-use small phrases. For instance a default signature that you add to your comment, a step-by-step tutorial how to download the Jira support zip or answers to frequently asked questions.
Privacy and security
Snippets for Jira - simplified canned response templates integrates with your Atlassian product. This remote service can:
- Read data from the host application