ReplyGenius: Reply Templates & Canned Responses (AI-support)
- Jira Service Management
- Jira Software
Make your service teams more efficient with comment templates, canned JSM replies and AI-powered answers
ReplyGenius: Master Jira support with templates.
Master Jira support using expertly-crafted templates. Streamline your helpdesk operations with predefined response templates for common issues, promoting faster resolutions and heightened customer satisfaction.
ReplyGenius: AI-fueled revolution in Jira support.
Optional AI-support by ChatGPT & OpenAI for your Jira service teams. Utilize intelligent suggestions & templates for efficient workflows, faster resolutions, and enhanced client satisfaction. Upgrade helpdesk now.
ReplyGenius: AI-driven efficiency for Jira support
Jira Support through AI-assisted proficiency. Leverage pre-built templates and smart answer suggestions to refine workflows, expedite issue resolution, and elevate customer contentment. Revamp your helpdesk capabilities.
- Time efficiency is significantly increased with pre-defined answer templates, allowing support teams to focus on more complex issues and deliver faster resolutions to customer inquiries.
- Standardized answer templates maintain consistent communication and provide accurate and high-quality responses across all touchpoints, leading to improved customer satisfaction and potentially higher retention rates.
- ReplyGenius seamlessly integrates with Jira Service Management and offers customizable templates that can be tailored to meet specific organizational requirements.
- ReplyGenius improves support operations by optimizing team efficiency, enhancing customer satisfaction, and staying ahead of the competition with cutting-edge AI-generated answers (optional).
- AI-generated answers address a wider range of inquiries more accurately, enhancing the overall customer experience.
Privacy and security
ReplyGenius: Reply Templates & Canned Responses (AI-support) integrates with your Atlassian product. This remote service can:
- View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
- Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
- Read customer request data, including approvals, attachments, comments, request participants, and status/transitions.Read service desk and request types, including searching for request types and reading request type fields, properties and groups.
- Read and write to app storage service
Overview of the interface for agents.