ReplyGenius: Reply Templates & Canned Responses (AI-support)

for Jira Cloud
56 installs
  • Supported
  • Jira Service Management
  • Jira Software
Free app

Make your service teams more efficient with comment templates, canned JSM replies and AI-powered answers

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ReplyGenius: Master Jira support with templates.

Master Jira support using expertly-crafted templates. Streamline your helpdesk operations with predefined response templates for common issues, promoting faster resolutions and heightened customer satisfaction.

ReplyGenius: AI-fueled revolution in Jira support.

Optional AI-support by ChatGPT & OpenAI for your Jira service teams. Utilize intelligent suggestions & templates for efficient workflows, faster resolutions, and enhanced client satisfaction. Upgrade helpdesk now.

ReplyGenius: AI-driven efficiency for Jira support

Jira Support through AI-assisted proficiency. Leverage pre-built templates and smart answer suggestions to refine workflows, expedite issue resolution, and elevate customer contentment. Revamp your helpdesk capabilities.

More details

  • Time efficiency is significantly increased with pre-defined answer templates, allowing support teams to focus on more complex issues and deliver faster resolutions to customer inquiries.
  • Standardized answer templates maintain consistent communication and provide accurate and high-quality responses across all touchpoints, leading to improved customer satisfaction and potentially higher retention rates.
  • ReplyGenius seamlessly integrates with Jira Service Management and offers customizable templates that can be tailored to meet specific organizational requirements.
  • ReplyGenius improves support operations by optimizing team efficiency, enhancing customer satisfaction, and staying ahead of the competition with cutting-edge AI-generated answers (optional).
  • AI-generated answers address a wider range of inquiries more accurately, enhancing the overall customer experience.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

ReplyGenius: Reply Templates & Canned Responses (AI-support) integrates with your Atlassian product. This remote service can:

  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Read customer request data, including approvals, attachments, comments, request participants, and status/transitions.Read service desk and request types, including searching for request types and reading request type fields, properties and groups.
  • Read and write to app storage service


Overview of the interface for agents.