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Gaspar Virtual Agent

for Jira Cloud
  • Supported
  • Jira Service Management
Cloud

GPT-powered AI chatbot to auto-resolve 40% of employee issues on Slack, MS Teams, JSM support portal

Auto-resolve repetitive IT & HR employee issues

With Gaspar's AI capabilities, end users will:

- Resolve queries instantly and without creating a ticket for repetitive requests.

- Approve or decline requests on Slack, MS Team, JSM support portal

Answer employee questions

Employees now get instant, human-like, accurate answers on the JSM support portal with no need to search the knowledge base.

Hassle-free ticket creation

If Gaspar cannot auto-resolve the employee's issue, they can create a ticket which will be assigned to the company's IT department for further investigation and troubleshooting.

More details

Our platform integrates on top of your existing systems without ever having to switch platforms. In order to get started with Gaspar's Virtual Agent you need first to create an account at Gaspar so that we can access and configure your company's software tools that you would like Gaspar to auto-resolve issues on behalf of your IT Service Desk agents. Won award at Atlassian's Annual Hackathon (2022)

The platform includes Workflow Automation to help teams build and automate workflows for repetitive processes.

Gaspar AI also offers Proactive Insights to help identify automation opportunities and information gaps.

Finally, with our ChatGPT integration and advanced dialog management employees engage in human-like, interactive conversations with our chatbot and get accurate responses.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Gaspar Virtual Agent integrates with your Atlassian product. This remote service can:

  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Read and write to app storage service
  • Create and edit issues in Jira, post comments as the user, create worklogs, and delete issues.

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