Priority Matrix

for Jira Cloud
7 installs
  • Supported
  • Jira Service Management
  • Jira Software

Priority Matrix, escalate and score Issues through Impact, Severity and Urgency

YouTube's thumbnail image for the video.

In Project settings, click in Apps>Priority Matrix

It is really easy, but Project Admin role is needed to create the first configuration of the Priority Matrix, also the help of the Jira Admin to include the new fields in the Project Screens

Fill the Impacts & Urgencies in Priority Matrix

- Click in "Impacts" in the Priority Matyrix screen and fill the values like in this example

- Click now in "Urgencies" and complete the rest of possible options for the Issues of the Project

Create a new Issue in the project and that's all

It's turn to test the new feature! Create a new Issue in the project and select both values "Impacts" and "Urgencies".

You can also edit an Issue and recalculate the Priority changing the values of Impact and Urgency.

More details

With this app, the goal is to simplify the user experience, empowering the project leader or manager the ability to make or modify the priority matrix in a friendly way through the project configuration and creating two separate fields.

Depending on the need, one can be in the ticket creation which is filled in by the requestor (Urgency) and the other in the edition, which is filled in by the agent (Impact) or both can be available from the creation or any combination.

In this way the priority is calculated automatically at each change and not at the user's discretion.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more


Integration Details

Priority Matrix integrates with your Atlassian product. This remote service can:

  • Create and edit project settings and create new project-level objects (e.g. versions and components).
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • View the profile details for the currently logged-in user.
  • Read and write to app storage service