OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appIntelligent automation for instant ticket resolution and improved agent productivity
Auto-Resolve Tickets
Resolve tickets for user requests across any channel without any manual effort based on a confidence threshold
Recommended Resolutions
Boost agent productivity by providing recommendations on knowledge articles, similar tickets, resolution notes, and next best actions
Auto-Triage and Prediction
Classify and route tickets to the right teams based on user request, sentiment, urgency, customer and user profile
More details
AI Copilot for Agents automatically classifies, routes, and resolves tickets across multiple channels. It integrates with Jira to offer agents AI-based recommendations based on knowledge articles, macros, ticket field values, escalation and churn probability, similar tickets, and next-best actions. With a customizable UI widget that is fully integrated with Jira, agents can access information easily, allowing them to resolve tickets efficiently. By supporting service management teams through historical ticket and cases analysis and auto-classification, Aisera helps support organizations reduces MTTR, bounce rates, and misclassification.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.0.0•for Jira Cloud
Release date
Feb 6th 2023
Summary
Initial release.
Payment model
Paid via Vendor
License type
Commercial