- Supported
- Jira Service Management
- Jira Software
Intelligent automation for instant ticket resolution and improved agent productivity
Auto-Resolve Tickets
Resolve tickets for user requests across any channel without any manual effort based on a confidence threshold
Recommended Resolutions
Boost agent productivity by providing recommendations on knowledge articles, similar tickets, resolution notes, and next best actions
Auto-Triage and Prediction
Classify and route tickets to the right teams based on user request, sentiment, urgency, customer and user profile
More details
AI Copilot for Agents automatically classifies, routes, and resolves tickets across multiple channels. It integrates with Jira to offer agents AI-based recommendations based on knowledge articles, macros, ticket field values, escalation and churn probability, similar tickets, and next-best actions. With a customizable UI widget that is fully integrated with Jira, agents can access information easily, allowing them to resolve tickets efficiently. By supporting service management teams through historical ticket and cases analysis and auto-classification, Aisera helps support organizations reduces MTTR, bounce rates, and misclassification.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy