Issue Sync Pro

A great app for syncing issues between sites or locally. The UI is super user friendly, it's easy to set up and easy to use. I can't wait for the app to evolve and get more features. At the moment it does not support syncing Asset Custom Fields, but the team offered me a meeting to discuss it and I'm very optimistic. The team behind this product is awesome and wants to hear your ideas, success and fails using the app to make it better :) Really well done, I'm excited to see where you guys take this :)

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  Deviniti

  Hey Dagný,

  Thank you for taking the time to share such thoughtful feedback. We’re glad to hear the app is easy to use and already delivering value for your synchronisation needs. It’s also great to know that our approach to listening, discussing ideas, and exploring future improvements resonates with you.

  Your enthusiasm and openness about upcoming possibilities are truly motivating for our team. We’re looking forward to continuing to develop the app and shape its future together with users like you.

  Best regards, Deviniti Support Team

Great app with a very involved and responsive team behind. The app has become part of our business operational and programmatic core, allowing us to connect Jira across the globe in a very effective way - fields, workflows, comments.... The Devinity team have always been very rapid and effective to answer any of my concerns or issues, to the point we have developed a relationship where our company can participate in user interface experience to further develop the product and keep making a difference to the user and versus other alternatives. We plan to continue using this app in the long run, and can confidently say has been a great choice.

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  Deviniti

  Hi Jaime!
  Thank you for sharing such an incredible review! We are happy to hear that you have had such a positive experience with our team and our app.

  We sincerely appreciate your continued support and trust in our app and its functionalities to assist you with your business needs. We are always working hard to create solutions that enhance the working comfort of our customers, so receiving feedback like this is truly rewarding.

  As you mentioned, we are always open to suggestions from our valued customers for further improvements. So please don't hesitate to reach out if you have any more ideas or suggestions in the future.

  Once again, thank you for taking the time to share your thoughts with us!

  Best regards,
  Deviniti Support Team

We had been a user for several months on the product and in late November, (without forewarning), received notice that the license would be expiring. We were on a free license, as was our customer, but there seemed to be no option to "renew" the free license. Consequently, we opted for the paid upgrade and whilst we enjoyed the added features over the free version, the sync did not work well. Over a period of a few days the support team were very attentive and happily resolved the issue. We love the product and appreciate the work done by support. I would rate 4 stars, but dropping to 3 as a result of the upgrade process which was confusing for both us and our customer and the fact there was a sync issue as a paid customer which did not exist in the free version.

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  Deviniti

  Hi Gregory,

  We would like to express our gratitude for your valuable feedback. Your input is highly appreciated by us.
  Regarding the issue you raised about the incorrect information displayed for inactive licenses, we want to assure you that this problem only affected administrators. To the best of our knowledge, it did not impact the synchronization functionality, which should continue to work smoothly despite this message.

  We understand your concern about not receiving additional email notifications regarding the upcoming paid version. Unfortunately, as free applications do not have access to user email addresses, we had no choice but to provide this information in advance on the top announcement bar within the app and writing a post on Community (https://community.atlassian.com/t5/App-Central/Issue-Sync-Pro-commercial-release/ba-p/2526965). We apologize for any inconvenience caused by this limitation.

  Lastly, we are glad that you appreciate our support team's efforts. If you ever require assistance in the future or have any further questions, please feel free to reach out to us at https://deviniti.atlassian.net/servicedesk/customer/portal/1/group/-1 or via email at support@deviniti.com. We hope you will be satisfied with using our Issue Sync Pro app!

  Warm regards,
  Deviniti Support Team

Update 12Jul2023: Deviniti team contacted with in 24 hours and took the logs and screenshots to reproduce the issue their side. That was tested and gave the fix with in 2 days which resolved the problem. Appreciate their great work and quick response. Now revise the rating based on their support . I tried this "Issue Sync Lite" to try out the sync between our organization two CLOUD instances which is having the same template. We have "Enterprise" license. When I install the plugin and try to configure the "mapping". I was able to create "Project" to "Project" mapping, Next I was creating "Issue Type" mapping . That is also working fine. When I tried with "Field Mapping", the system crashes it seems. For few milli seconds it is showing the screen (after I select "Summary" in both side of mapping) and blank screen appears. NOTHING happen after that. I hope this needs some fix.

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  Deviniti

  Hi Mohanraj,

  Thank you for sharing your experience! As verified during the troubleshooting session we organized along with our PO and the development team, the described problem was caused by special characters in workflows names and we addressed it as soon as we got to know about it. As confirmed, right now you can use the app with no further issues.

  Please note that for troubleshooting purposes, the best practice is to contact our team directly via Customer Portal rather than via the review section. Thanks to that we would be able to gather additional information such as screenshots and logs and help you in the most efficient way - we will do our best to assist.

  Best regards,
  Deviniti Support Team

2 things that I am missing are: 1. Request type synchronization for JSM 2. Notification on change of mapping by other party and log record for such change Otherwise easy configurable and understandable.

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  Deviniti

  Hi!
  Thank you for reaching out and providing us with this positive and valuable feedback.

  Regarding the matter of audit logs, we would like to inform you that the indication of a mapping notification is currently displayed as a flag within the product. This applies to changes made by both the logged-in administrator and the administrator of the other connected instance.

  We would be delighted to learn more about your requirements. Please feel free to reach out to us through the Portal, and we will be more than happy to provide you with all the answers you need.

  Best Regards,
  Deviniti Support Team