Comments Pulse - Find Replies Fast for Jira & JSM

by Forge5

works with Jira Cloud

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Key highlights of the appComments Pulse opens Jira comments flat and JSM comments threaded by default—switch views and find hidden replies fast

watch Comments Pulse - Find Replies Fast for Jira & JSM video

#1 Flat in Jira. Threaded in JSM. By Default

Comments Pulse opens Jira work items in Flat View for a complete chronological timeline, while JSM work items open in Threaded View for conversations in context. Switch views anytime.

#2 Cut Through Comment Noise

Filter comments by author, mentioned user, or time range. Sort newest or oldest first to review Jira and JSM conversations in the order that works best for you.

#3 Find, Add, and Reply Faster

Search comments by keyword, add new comments, and reply directly from the Comments Pulse activity panel without leaving the work item context.

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Editions

This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.

Standard

Onboard your team and scale fast

Includes:

Smart Default Views
Time-Based Sorting
Original Comment Navigation
Comment Visibility Labels
JSM Internal Note Indicators

Advanced

Unlock the full range of app features

Everything from Standard, plus:

Keyword Search
Author and Mention Filters
Time Range Filters
Add Comments and Replies
JSM Internal and Customer Replies

More details

Jira and JSM give teams different comment experiences: Jira uses threaded comments, while JSM uses a flat chronological timeline.

Comments Pulse gives both teams the missing view.

In Jira, it opens work item comments in Flat View by default, making every comment and reply visible in chronological order.
In JSM, it opens comments in Threaded View by default, helping agents follow customer conversations and internal discussions in context.
Switch between flat and threaded views anytime.
Find hidden replies, decisions, customer responses, internal notes, and @mentions with keyword, author, mention, and time filters.
Add comments and replies directly from the work item activity panel.
Built entirely on Atlassian Forge, with comment data remaining inside the Atlassian environment.

Stop losing important updates in collapsed threads. Open it on your longest Jira or JSM work item and see the complete conversation clearly.

🚀 Get Started

User Guide | Customer Support | Community Discussion

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Comments Pulse - Find Replies Fast for Jira & JSM integrates with your Atlassian app

Version information

Version 2.5.0•for Jira Cloud

Release date: May 13th 2026
Summary: Release Notes v2.5.0
Details: Added support for threaded comments for Jira Service Management (JSM)
Added support for JSM comment visibility, including Internal notes and Public comments.
Improved handling of Jira/JSM comment permission rules, so comments display and actions respect who can see them.
Payment model: Paid via Atlassian
License type: Commercial