Device42 for Jira Service Management Assets

for Jira Cloud
139 installs
  • Supported
  • Jira Service Management
Free app
Cloud

Enhance Your ITSM Solution by Connecting Atlassian’s Jira Service Management to Device42

Key to an accurate, comprehensive CMDB

Maximize the value of JSM with an integration to Device42 and have all of the physical, virtual and cloud data afforded by Device42’s agentless discovery capabilities available directly in JSM. View Video

Helps reduce MTTR

With this information available in JSM, IT managers can be confident they’ve got the most accurate information when a trouble ticket arrives:

* Device attributes

* What’s on the machine

* Dependencies

* Location

Link back to Device42

When more extensive troubleshooting and information is required, easily link back to Device42 to utilize our advanced UI and insights capabilities.

More details

Requires a running Device42 v18.03.02+ virtual appliance (or newer)! Update @ https://device42.com/update/, or download a free trial @ https://device42.com/download/.

This integration requires either the Premium or Enterprise version of Jira Service Management.

Integrate your existing Device42 CMDB instance with Jira Service Management and enjoy a wealth of other features that improve your ITSM:

  • Continuous Auto-Discovery
  • Track relationships between assets
  • Supports physical hardware, virtual machines, containers, and cloud inventory
  • QR codes and asset tags
  • Automated warranty check and tracking
  • Manage purchases and support contracts

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Device42 for Jira Service Management Assets integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application