Transform your customer support operations
Resolve tickets with real-time product and user context
Link Jira tickets with bugs, logs, and alerts from DevOps tools Jira, PagerDuty, Datadog, Slack and others to add context and prevent unnecessary engineering escalations. IrisAgent helps agents:
- Understand the true source of issues in real-time directly within Jira.
- Avoid delays caused by duplicative escalations by automatically consolidating similar tickets into a single escalation.
Resolve common, repetitive tickets with AI
Save agents time and effort by automating responses to common, repetitive tickets by utilizing IrisAgent to:
- Automatically analyze previous tickets and knowledge base articles using our AI-powered resolution recommendation engine to identify and suggest appropriate responses.
- Automate responses to common how to tickets using our no-code tools
Automatic tagging and sentiment analysis
IrisAgent automatically identifies tags and applies them to new tickets without agent intervention.
Privacy and security
IrisAgent integrates with your Atlassian product. This remote service can:
- Read field configurations.
- View user groups.
- View issue meta.
- View issue security levels.