IrisAgent

for Jira Cloud
2 installs
  • Supported
  • Jira Service Management
  • Jira Software
Free app
Cloud

Transform your customer support operations

Resolve tickets with real-time product and user context

Link Jira tickets with bugs, logs, and alerts from DevOps tools Jira, PagerDuty, Datadog, Slack and others to add context and prevent unnecessary engineering escalations. IrisAgent helps agents:

  • Understand the true source of issues in real-time directly within Jira.
  • Avoid delays caused by duplicative escalations by automatically consolidating similar tickets into a single escalation.

Resolve common, repetitive tickets with AI

Save agents time and effort by automating responses to common, repetitive tickets by utilizing IrisAgent to:

  • Automatically analyze previous tickets and knowledge base articles using our AI-powered resolution recommendation engine to identify and suggest appropriate responses.
  • Automate responses to common how to tickets using our no-code tools

Automatic tagging and sentiment analysis

IrisAgent automatically identifies tags and applies them to new tickets without agent intervention.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

IrisAgent integrates with your Atlassian product. This remote service can:

  • Read field configurations.
  • View user groups.
  • View issue meta.
  • View issue security levels.

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