Free app
OVERALL RATINGS
INSTALLS
9
SUPPORT
- Unsupported
Key highlights of the appAI-powered Customer Support Automation with GPT-based Answers, Triaging, Issue Correlation, and Tagging
Supporting media
More details
Resolve tickets with real-time product and user context
Link Jira tickets with bugs, logs, and alerts from DevOps tools Jira, PagerDuty, Datadog, Slack and others to add context and prevent unnecessary engineering escalations. IrisAgent helps agents:
- Understand the true source of issues in real-time directly within Jira.
- Avoid delays caused by duplicative escalations by automatically consolidating similar tickets into a single escalation.
Resolve common, repetitive tickets with AI
Save agents time and effort by automating responses to common, repetitive tickets by utilizing IrisAgent to:
- Automatically analyze previous tickets and knowledge base articles using our AI-powered resolution recommendation engine to identify and suggest appropriate responses.
- Automate responses to common how to tickets using our no-code tools
Automatic tagging and sentiment analysis
IrisAgent automatically identifies tags and applies them to new tickets without agent intervention.
Resources
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
IrisAgent integrates with your Atlassian product
Version information
Version 2.19.0•for Jira Cloud
Release date
Oct 7th 2024
Summary
Minor version update
Details
Payment model
Free
License type
Commercial