Elements Overview - display related issues in custom views

by Elements - Atlassian ITSM Partner of the Year 2025

works with Jira Cloud

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Key highlights of the appDisplay critical details from any Jira work item where it matters. Enhance visibility and edit fields inline from custom views

watch Elements Overview - display related issues in custom views video

Show more to your customers: subtasks & SLA

Boost customer satisfaction by surfacing key data like subtasks and SLAs on your JSM portal. Reduce back-and-forth, speed up issue resolution, and deliver a seamless support experience.

Spot major incidents faster with contextual views

Help agents detect incident patterns and service disruptions early by showing relevant data from related work directly in work items. Spot trends, reduce resolution time, and avoid ticket tunnel vision

Bulk edit work items from issue matrixes

Inline edit any field—priority, status, versions, assignee, date fields…—of related work items directly from the issue matrix. Avoid tab switching and empower agents to resolve requests with fewer steps.

More details

Elements Overview is a work item visualization app for Jira that displays critical context from related issues or subtasks—right inside the issue view. Tailor what’s visible and editable based on the use case: show SLAs for customer transparency, highlight related incidents to assist investigation, or simplify internal workflows with editable overviews.

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✔️ Highlights

Display relevant related issues based on context, right inside the current issue
Accessible in Jira Software and JSM, customer and agent sides
Configure dynamic JQL conditions to display only pertinent issues and custom fields
Display custom fields, including SLA
Inline edit retrieved issues based on user’s permissions

🔍 Popular use-cases

🔐 SOC2 Type II, ISO 27001

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Elements Overview - display related issues in custom views integrates with your Atlassian app

Version information

Version 7.0.0•for Jira Cloud

Release date: Feb 20th 2026
Summary: Compatibility with Customer Service Management (CSM)
Details: This release adds full support for Atlassian’s Customer Service Management (CSM), so your teams can build richer, customer‑centric views in Elements Overview and get the right context on every request.
What’s new:
CSM‑aware Dynamic JQL
Use the CSM Organization of the current request in Dynamic JQL to fetch exactly the issues related to that customer. When CSM isn’t installed, CSM‑specific options stay hidden to keep your configuration clean.
CSM Organization field in Overview panels
Show the Organization (Customer Service Management) field directly in your Overview panels and update it from Overview (subject to CSM permissions), giving agents instant visibility and control over the customer organization.
CSM Entitlement at a glance
Display the related Entitlement (Customer Service Management) so agents can immediately see which product or entitlement a request is about, improving triage and prioritization.
Payment model: Paid via Atlassian
License type: Commercial