Elements Overview - custom display for related issues

for Jira Cloud
98 installs
CLOUD FORTIFIED
  • Supported
  • Jira Service Management
  • Jira
Cloud

Empower Jira users and customers by displaying related issues in issue views or request portal

YouTube's thumbnail image for the video.

Display related issues on customer portal

Help customers get a better understanding of the context and impacts of their request. Share with them useful data from escalated problems or related change requests.

Edit relevant issues without changing context

Inline edit any custom field of related and linked issues. Stop wasting time switching tabs to access each issue and use overviews to edit data in panels.

Customize data display easily, no-code admin

Fully customize where you want overviews to be displayed in the issue or the customer portal and on which issues they need to appear. Choose the custom fields to display in overviews.

More details

Elements Overview is an issue visualization app for Jira Cloud that let you display and edit snippets of related issues exactly where you need them.

πŸ“… Book call with product manager πŸ“– Read documentation πŸ’¬ Ask our support

βœ”οΈ Featured highlights

  • Display relevant related issues based on contextual values - right inside the current issue
  • Overviews accessible in Jira Software and Jira Service Management, customer and agent sides
  • Configure dynamic JQL conditions to display only relevant issues and custom fields
  • Display native assets in the linked issue
  • Inline edit retrieved issues based on user’s permissions

πŸ” Popular use-cases ▢️ Play with our demos!

πŸš€ Go beyond with other Elements apps

Build a complete incident management use case with Elements Copy & Sync and Elements Publish!

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Elements Overview - custom display for related issues integrates with your Atlassian product. This remote service can:

  • Take Jira administration actions (e.g. create projects and custom fields, view workflows, manage issue link types).
  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Read and write to app storage service