Elements Overview - display related issues in custom views

by Elements - Atlassian ITSM Partner of the Year 2025

works with Jira Cloud

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Key highlights of the appDisplay critical details from any Jira work item where it matters. Enhance visibility and edit fields inline from custom views

watch Elements Overview - display related issues in custom views video

Give customers visibility on the JSM portal

Display SLAs, subtasks and fields like fix version or due date from escalated work on the JSM portal.

Requesters follow progress on their own, so agents spend less time answering status questions.

Spot incident patterns before they escalate

Help agents detect incident patterns and service disruptions early by showing relevant data from related work directly in work items.

Spot trends, reduce resolution time, and avoid ticket tunnel vision

Bulk-edit related work without leaving the issue

Change priority, status, assignee, versions or dates of related work items right from the matrix, alone or in bulk.

Edits follow each user’s Jira permissions, so agents resolve requests in fewer steps.

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Why should teams use Elements Overview

Surfaces the related issues, subtasks and key fields, right inside the issue or customer portal

Who is it for?

Service desk manager - show subtasks and SLAs on the JSM portal for self-service visibility
Incident Managers - spot incident patterns early with linked incidents inside each problem
Jira Admins - build contextual views with dynamic JQL so each team sees only relevant issues and fields
Enterprise - that need enhanced customer satisfaction

Key outcomes

✅ Less context switching - related key fields and subtasks stay inside the current work item
✅ Fewer customer follow-ups - they see SLAs and statuses directly on the portal
✅ Earlier incident detection - linked incidents surface so patterns stand out
✅ Faster updates - inline and bulk-edit related work items without leaving the issue

👉 Get help

🔐 SOC2 Type II, ISO 27001

📅 Book a demo 📖 Documentation 💬 Support

Solution Partner, talk to a Partner Manager

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Elements Overview - display related issues in custom views integrates with your Atlassian app

Version information

Version 7.3.0•for Jira Cloud

Release date: May 27th 2026
Summary: Minor version update
Details: Minor version update
Payment model: Paid via Atlassian
License type: Commercial