Discord for Jira & JSM

by Firnity

works with Jira Cloud

OVERALL RATINGS
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SUPPORT: Partner Supported

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Overview

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Privacy & Security

Support

Installation

Key highlights of the appRun Jira from Discord - 🔔 get alerts · 🎫 open tickets · 🔄 work on tasks · 🧵 discuss in threads - two-way sync with Jira & JSM

Get actionable alerts

Get clean Discord notifications in channels or DMs with images, attachments, before→after fields, and auto @mentions. Use one‑click buttons to comment, assign, or move status. Filters keep channels tidy. Learn more.

Open tickets in Discord

Stop losing requests in chat. Users submit Jira Service Management tickets from a simple form or directly from Discord message. Each request gets a thread for follow‑up; everything lands in your Jira queue. Learn more.

Create tasks · work on them · discuss in threads

Create tasks with slash commands, then use quick actions on alerts to work on them. Discuss in Discord threads - auto-created (if enabled) or started from the Jira task - all two-way synced with Jira. Learn more.

Supporting media

More details

Already on Discord?

Add a real task board and ticketing - powered by Jira & JSM - without leaving chat (Jira = task tracking. JSM = help desk/ticketing.)

🔄 Day-to-day in Discord: create, search, mention, discuss, assign, move, close tasks.
🔔 Alerts: clean cards with diffs, attachments, quick actions; filters keep channels tidy.
🎫 Ticketing: open JSM tickets from a Discord form; each request gets a thread; all tracked in Jira.
🧵 Threads: from alerts (auto, if enabled) or from the Jira task. Replies sync to the task.
⚡ Power moves: slash commands (create/search), “assign me”, previews on mentions; configurable create form.
🎛️ Admin control: route by project/channel, choose events, filter by type/labels/users, tune mentions.
🤖 Automation-ready: store Discord user/channel/thread IDs on tasks/tickets for Jira Automation & webhooks.
🏅 Proven: 1,500+ servers; Discord-Verified.

Join our Discord 🤝
Questions or ideas? Drop in and say hi - we use the bot daily and reply fast.

Resources

Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Discord for Jira & JSM integrates with your Atlassian app

Version information

Version 1.1.33-AC•for Jira Cloud

Release date: Aug 25th 2025
Summary: ✨ New: Create Jira tickets from Discord messages (AI-assisted)
Details: Right-click any Discord message → Create support ticket. The app analyzes the text, classifies the request type, and pre-fills summary, description, and key fields. Check the preview (with a small confidence hint), then Create or Review & Edit. A link back to the original message is included so context is never lost.
Why it matters: capture real requests straight from chat—no copy/paste, no missed details.
Blog Post: https://firnity.com/create-tickets-from-messages
Docs: https://docs.discordforjira.com/docs/create-ticket-from-message
Payment model: Paid via Atlassian
License type: Commercial