Queuespot (formerly Waiting list)

by DeiserGold Marketplace Partner
for Jira Cloud
27 installs
  • Supported
  • Jira Service Management
Free app
Cloud

Queuespot allows customers to know the ticket position in a queue depending on the shorter SLA

YouTube's thumbnail image for the video.

The attendance position of the ticket

This is calculated by looking at the most urgent running SLA, the one that is closer to reaching the SLA goal, or the one whose SLA goal has been breached for more time.

The average time

This is calculated by getting the completed SLA time for other project tickets according to the ticket's most urgent running SLA. Queuespot is taking into count issues created in the past two weeks.

The team's attendance status

When the SLA is paused because of the SLA issue conditions or the SLA calendar hours, the customer will know the team is not working on that kind of ticket at that moment.

More details

  • 🔜 Able your customers to know their queue position according to your SLAs
  • 📅 Able your customers to know you are not providing service according to your calendar
  • Share with your customer the average of ticket attention
  • ğŸŽ‰ Celebrate with your customers when is their turn!

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Queuespot (formerly Waiting list) integrates with your Atlassian product. This remote service can:

  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • View the profile details for the currently logged-in user.

Gallery

Jira with Waiting List- queue