SSO Integration with Helpdesks

for Jira Cloud
31 installs
  • Supported
  • Jira Service Management
Cloud

Integration with customer portals and allow external customers to access tickets with Single Sign-On AKA SSO

Protect customer portal tickets with SSO

SSO integration with help desks like Jira Service Management previously known as Jira Service Desk (JSM/JSD) allows only genuine customers to raise and access the ticket only if the customer is authenticated from IDP

Integration with customer Portals [JSM/JSD]

Integration with various customer portals like Atlassian Service Management and access tickets with the help of SSO Integration with Helpdesks

Outstanding Customer Support (24/7 Available)

We are committed to providing the highest quality of support

Free support for end-to-end JSM/JSD SSO setup for customers. Contact us to schedule a call to set up the app.

More details

External customers can now log in via SSO to your Jira Service Management portals with our exclusive solution, SSO Integration with Helpdesks (JSM). Integration with customer portals like JSM/JSD allows external customers to access tickets with SSO. It allows only genuine customers to raise & access the ticket only if the customer is authenticated from IDP.

No prerequisites required:

  • No domain verification is needed
  • Atlassian Access is not required

We plan to make it available across all Single Sign On protocols. SAML support has already been added to the product, and it is scheduled to be complemented by OAuth, Open ID, and other protocols as well.

Feature updates coming soon:

  • Support for multiple IDPs.
  • The addition of two-factor authentication on top of single sign-on.
  • External sign-ups are restricted by domain.
  • External customer accounts are allowed based on a domain-based list.
  • Organizations can be automatically created based on the email domains of customers.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has not completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

SSO Integration with Helpdesks integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application