SAML/OAuth SSO for JSM Customers

We implemented the app for a client. The support was great, communication was quick, and we received immediate assistance with every issue. The app also works flawlessly, and the client is happy.

We just implemented the solution in our customer. The portal-only customers had the same domain as their initial 50 agent and 50 guard users. The customers were more than 500 users. With this we did not need 500 guard licenses.

We've been using the SAML/OAuth SSO for JSM Customers app for our Jira Service Management portal. The setup was straightforward, and the documentation is clear and easy to follow. Our customers can now log in seamlessly using their existing identity provider, which greatly improves both the user experience and security. The app is stable, fast, and works exactly as advertised. We recently ran into a more complex SSO routing issue involving our identity broker configuration, and the support team was excellent — responsive, knowledgeable, and thorough. They walked us through clear verification steps and worked with us directly during a live session to get to the root of the problem, resolving it completely. This solution has eliminated the need for manual account management and reduced login-related support tickets. Highly recommended for any JSM instance that needs a reliable and secure SSO integration!

This app is awesome and just what we needed for the Okta to Atlassian integration to dump external users directly into their respective customer orgs, while still letting some customers authenticate using credentials. The staff at miniO are very helpful and are able to deliver even with special requests.

We’ve been using SAML/OAuth SSO for JSM Customers for our Jira Service Management portal, and it has been a game-changer. The setup was straightforward, and the documentation is clear and easy to follow. Our customers can now log in seamlessly using their existing identity provider, which greatly improves both the user experience and security. The app is stable, fast, and works exactly as advertised. Support is responsive and knowledgeable, helping us fine-tune the configuration to match our needs. This solution has eliminated the need for manual account management and reduced login-related support tickets. Highly recommended for any JSM instance that needs a reliable and secure SSO integration!