SAML/OAuth SSO for JSM Customers

for Jira Cloud
85 installs
  • Supported
  • Jira Service Management
Cloud

SSO Integration with Helpdesks(customer portals): Allow external customers to access tickets only after login via Single Sign-On

Protect customer portal tickets with SSO

SSO integration with help desks like Jira Service Management previously known as Jira Service Desk (JSM/JSD) allows only genuine customers to raise and access the ticket only if the customer is authenticated from IDP

Save licensing Cost

You can now manage your guest users and portal only accounts efficiently and save license costs. Streamline your ticketing experience by not having to deal with unlicensed users thus reducing your licensing costs.

Outstanding Customer Support (24/7 Available)

Committed to provide the highest quality support

Free support for end-to-end JSM/JSD SSO setup for customers

Contact us to schedule a call for app set up

Reach out to us to configure multiple IDP & OAuth/OIDC support

More details

External customers can now log in via SSO to your Jira Service Management portals with our exclusive solution, SAML/OAuth SSO for JSM Customers. Integration with customer portals like JSM/JSD allows external customers to access tickets with SSO. It allows only genuine customers to raise & access the ticket only if the customer is authenticated from IDP.

No prerequisites required:

  • No domain verification is needed
  • Atlassian Access is not required

Newly added features:

  • Restrict access to portals based on IDP groups & organizations
  • Organization mapping based on customer's IDP groups & email domain
  • Automatic Organization creation based on customer's email domain & IDP groups
  • Reach out to us to configure multiple IDP & OAuth/OIDC support

Coming soon:

  • Two-factor authentication on top of SSO

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

SAML/OAuth SSO for JSM Customers integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application