SAML/OAuth SSO for JSM Customers

by miniOrange

works with Jira Cloud

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SUPPORT: Partner Supported

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Overview

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Pricing

Privacy & Security

Support

Installation

Key highlights of the appSSO for JSM portal-only customers without Atlassian Guard or domain verification. Works with Okta, Entra ID, and more

Secure JSM Portal SSO Without Atlassian Guard

No Atlassian Guard or domain verification needed
Only IdP-authenticated customers can raise and view tickets
Works with Okta, Entra ID, Google, OneLogin, and more
Connect multiple IdPs over SAML, OAuth, or OIDC

Manage JSM Customers and Organisations

Restrict portal access by IDP group
Map customers to JSM organisations by email domain or IdP group
Bulk import organisation mappings via CSV
Map IdP attributes to Jira custom fields

24/7 Support and Free Setup

24/7 support for JSM portal SSO
Book a free consultation with us
Setup guides for Okta, Entra ID, Google, and more
Explore our miniOrange Cloud Security Suite

Supporting media

More details

Set up secure SSO for Jira Service Management (JSM) customer portals without Atlassian Guard or domain verification. Portal-only customers stay unlicensed, and only users authenticated through your IDP can access the portal and raise tickets.

Watch the quick demo to see how it works.

Works with your identity provider

Connect any SAML, OAuth, or OpenID (OIDC) identity provider, including Okta, Microsoft Entra ID, Google, OneLogin, JumpCloud, ADFS, Keycloak, and Auth0.
You can connect multiple IdPs to the same portal

Manage customers and organisations

Map customers to JSM organisations by IdP group or email domain
Map IdP attributes to custom Jira fields and use dynamic request forms
We do not store your customers’ login credentials

Upcoming Features

Granular controls for ticket creation and visibility.
Supports multiple help centers and multiple languages.

Free setup support

Our team will help you configure SSO and multiple IdPs at no cost. Read the documentation and setup guides.

Resources

Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

SAML/OAuth SSO for JSM Customers integrates with your Atlassian app

Version information

Version 1.0.7-AC•for Jira Cloud

Release date: Jan 27th 2026
Summary: Minor version update
Details: Minor version update
Payment model: Paid via Atlassian
License type: Commercial