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- Partner Supported
Key highlights of the appZigiOps supports integrations for Jira, Jira SM and Data Center. Integrate Jira with Freshdesk, Azure DevOps, ServiceNow and more
User-friendly, yet powerful interface
Our newest version of ZigiOps focuses on flawless user experience and enables you to install, modify and set up your integrations within a few clicks.
Integrations Template Library
ZigiOps has ready to use integration templates, yet it is flexible enough and gives you the ability to seamlessly create your own integrations, define various parameters and build many workflows, tailored per your needs.
Advanced Data Mappings
When integrating Jira and Freshdesk with ZigiOps you can go beyond the top information layer and capture complex data relationships and system dependencies for full transparency.
Supporting media
More details
Connect Freshdesk and Jira in a few clicks, with ZigiOps’ powerful, no-code integration. Boost productivity and streamline cross-team collaboration.
Use Case:
The service desk team receives a new ticket in Freshdesk. They find out the issue is coming from a software bug. This means they need to forward it to the development team, i.e. log it into Jira.
With ZigiOps, the entire process is automated. The integration platform extracts all the data from the Freshdesk ticket and logs it in Jira instantly. The service desk team does not need to do any manual work, and the DevOps team gets the necessary details in real time.
ZigiOps synchronizes all log files, comments, notes, traces, or other attachments. Everything is updated instantly in both directions – if there are any changes in the Freshdesk ticket, ZigiOps updates the Jira issue, and vice versa.
Once the Jira issue is resolved, ZigiOps automatically sets the Freshdesk ticket to closed.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.1•for Jira Cloud
- Release date
- Nov 2nd 2022
- Summary
- Bi-directional integration between Jira and Freshdesk
- Details
Supported Data Types: Tickets / Issues
Benefits:
- Seamless integration between Jira Service Management and Freshdesk
- Pre-built templates: out-of-the-box use cases you can set up in a few minutes
- Conditional field mapping and global schema for automated relations between data from different systems
- Complex, fully customizable workflows, featuring chained and dependent actions
- Advanced retry mechanism with a user-configurable logic
Contact us for a free trial or PoC at https://zigiwave.com/
- Payment model
- Paid via Vendor
- License type
- Commercial