OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appFreshdesk owns the customer. Jira owns the code. ZigiOps makes sure neither loses the thread — two-way, no code, all Jira versions
User-friendly, yet powerful UI interface
The ZigiOps UI dashboard provides real-time visibility into integrations, workflows, and sync health, helping teams monitor activity, detect issues, and manage integrations from one central view.
ZigiOps Integrations Template Library
ZigiOps has ready to use integration templates, yet it is flexible enough and gives you the ability to seamlessly create your own integrations, define various parameters and build many workflows, tailored per your needs.
ZigiOps Advanced Data Mappings
When integrating Jira and Freshdesk with ZigiOps you can go beyond the top information layer and capture complex data relationships and system dependencies for full transparency.
Supporting media
More details
📆 Book a demo | ✅ Free Trial | 💻 Demos/Tutorials
A Freshdesk ticket lands on the service desk. It's a software bug — it belongs to the dev team. Traditionally, that means someone copies the details, opens Jira, creates a ticket, and hopes nothing gets lost in translation. With ZigiOps, that entire sequence disappears.
Every detail from the Freshdesk ticket — log files, comments, notes, traces, and attachments — arrives in Jira automatically, intact, the moment it's needed. The service desk stays in Freshdesk. The dev team stays in Jira. Neither crosses into the other's tool, yet both work from identical, live information.
As the dev team progresses, Freshdesk reflects every change. When the Jira issue closes, the Freshdesk ticket closes with it. No follow-up required. No one checking whether the other side knows it's done.
- Check our blog.
- Read the Jira and Freshdesk integration pages.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.1•for Jira Cloud
- Release date
- Nov 2nd 2022
- Summary
- Freshdesk integration for Jira by ZigiOps (no-code, two-way sync)
- Details
Support teams shouldn't need a developer to escalate a ticket. Development teams shouldn't need a support login to know what customers are experiencing. ZigiOps removes both problems simultaneously — Freshdesk and Jira connected, live.
What travels between systems:
- Freshdesk Tickets and Jira Issues synced in both directions
- Every field, status change, and update reflected accurately across both platforms in real time
What your teams get:
- Prebuilt templates that match common support-to-dev workflows out of the box
- Conditional field mapping with a unified schema that relates tickets to issues automatically
- Chained and dependent workflows for escalation paths
- Retry logic with user-defined rules that keeps data accurate
The result isn't just faster ticket resolution. It's a support team that always knows where their escalation stands, and a dev team that always knows what the customer actually experienced.
- Payment model
- Paid via Vendor
- License type
- Commercial