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Key highlights of the appIntegrate Jira, Jira SM and Data Center with Freshdesk bi-directionally in minutes
User-friendly, yet powerful UI interface
The ZigiOps UI dashboard provides real-time visibility into integrations, workflows, and sync health, helping teams monitor activity, detect issues, and manage integrations from one central view.
ZigiOps Integrations Template Library
ZigiOps has ready to use integration templates, yet it is flexible enough and gives you the ability to seamlessly create your own integrations, define various parameters and build many workflows, tailored per your needs.
ZigiOps Advanced Data Mappings
When integrating Jira and Freshdesk with ZigiOps you can go beyond the top information layer and capture complex data relationships and system dependencies for full transparency.
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More details
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Connect Freshdesk and Jira in a few clicks, with ZigiOps’ powerful, no-code integration. Boost productivity and streamline cross-team collaboration.
Use Case: The service desk team receives a new ticket in Freshdesk. They find out the issue is coming from a software bug. This means they need to forward it to the development team, i.e. log it into Jira.
With ZigiOps all is automated. The integration platform extracts all the data from the Freshdesk ticket and logs it in Jira instantly. The service desk team needs no manual work, and the DevOps team gets the necessary details in real time.
ZigiOps synchronizes all log files, comments, notes, traces, or other attachments. All is updated in both directions – Freshdesk ticket changes are updated by ZigiOps in the Jira issue, & vice versa. When the Jira issue is resolved, ZigiOps automatically closes the Freshdesk ticket.
- Check our blog.
- Read the Jira and Freshdesk integration pages.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.1•for Jira Cloud
- Release date
- Nov 2nd 2022
- Summary
- Bi-directional integration between Jira and Freshdesk
- Details
ZigiOps enables a bi-directional integration between Jira and Freshdesk, allowing support and IT teams to keep tickets and issues synchronized automatically across both systems.
Supported Data Types in the Jira Freshdesk integration
- Freshdesk Tickets
- Jira Issues
Key Benefits of the ZigiOps integration
- Seamless two-way synchronization between Jira and Freshdesk
- Ready-to-use integration templates that can be set up and customized in minutes
- Conditional field mapping and a unified schema to relate data across systems automatically
- Flexible workflows with chained and dependent actions for complex scenarios
- Advanced retry logic with user-defined rules for reliable data transfer
By automating ticket and issue updates in real time, ZigiOps removes manual work, improves visibility, and helps teams resolve customer issues faster while maintaining accurate data in both platforms.
- Payment model
- Paid via Vendor
- License type
- Commercial