Slack Integration for Jira Service Management

for Jira Cloud, Jira Data Center 6.3 - 9.14.1 and more
57 installs
  • Supported
  • Jira Service Management
  • Jira
Free app

Manage Jira service requests in Slack

Easy Ticketing

Simplify Jira Service Management (JSM) request creation within Slack and Teams. Automatically convert messages into JSM tickets and utilize AI to classify them under the appropriate request type.

Automatic Answering

Seamlessly integrate Confluence and other knowledge sources with Slack and Teams to automate answering repetitive employee questions with human-like answers generated from relevant documentation.

Easy Triaging

Setup a private ‘triage’ channel for the helpdesk team to serve as the hub for all requests collected via Slack, Teams or any other channel. Take action on requests directly in chat with Enjo.

More details

Support teams around the world including teams at Wayfair, Dream11 are choosing Jira Service Desk Slack Integration by Troopr to cut down on support time by 80%.

Read more about our offering in Troopr website or Slack app directory

Related Troopr products:

Slack integration for Jira projects

Slack Charts and Reports for Jira

Slack Check-ins for Jira standup, retro, planning poker meetings

Slack integration for Confluence

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