Slack Integration for Jira Service Management
Free app
OVERALL RATINGS
INSTALLS
75
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appManage Jira service requests in Slack
Easy Ticketing
Simplify Jira Service Management (JSM) request creation within Slack and Teams. Automatically convert messages into JSM tickets and utilize AI to classify them under the appropriate request type.
Automatic Answering
Seamlessly integrate Confluence and other knowledge sources with Slack and Teams to automate answering repetitive employee questions with human-like answers generated from relevant documentation.
Easy Triaging
Setup a private ‘triage’ channel for the helpdesk team to serve as the hub for all requests collected via Slack, Teams or any other channel. Take action on requests directly in chat with Enjo.
More details
Support teams around the world including teams at Wayfair, Dream11 are choosing Jira Service Desk Slack Integration by Troopr to cut down on support time by 80%.
Read more about our offering in Troopr website or Slack app directory
Related Troopr products:
Slack integration for Jira projects
Slack Charts and Reports for Jira
Slack Check-ins for Jira standup, retro, planning poker meetings
Slack integration for Confluence
Read more about our entire product suite here.
Troopr is built to meet the security and reliable performance requirements at large enterprise deployments. Read more about our exclusive Enterprise offering here. Read Troopr customer case studies here.
We partner with external auditors annually for SOC-II and ISO 27001 compliance. Read about Troopr security here.
Troopr is actively updated and supported 24/7 by our enthusiastic team. See latest updates here. Say hi to us at hello@troopr.io or drop a chat message here and and we will be happy to help.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Version information
Version 1.1.2-AC•for Jira Cloud
Release date
Mar 7th 2024
Summary
Minor Update
Payment model
Free
License type
Commercial