Slack Integration for Jira Service Management

for Jira Cloud
43 installs
Cloud Fortified app badgeCLOUD FORTIFIED
  • Supported
  • Jira Service Management
  • Jira Software
Cloud

Manage Jira service requests in Slack

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Easy Ticketing

Add a ticket emoji to any Slack message to convert it into a JSM request. Customize the trigger emoji to any emoji of your choice.

Automatic Suggestions

Troopr automatically answers repetitive questions in Slack with suggestions from related Confluence articles.

Easy Triaging

Setup a private “agent” channel for the help desk team to serve as the hub for all requests collected via Slack or any other channel.

More details

Support teams around the world including teams at Wayfair, Dream11 are choosing Jira Service Desk Slack Integration by Troopr to cut down on support time by 80%.

Read more about our offering in Troopr website or Slack app directory

Related Troopr products:

Slack integration for Jira projects

Slack Charts and Reports for Jira

Slack Check-ins for Jira standup, retro, planning poker meetings

Slack integration for Confluence

Read more about our entire product suite here.

Troopr is built to meet the security and reliable performance requirements at large enterprise deployments. Read more about our exclusive Enterprise offering here. Read Troopr customer case studies here.

We partner with external auditors annually for SOC-II and ISO 27001 compliance. Read about Troopr security here.

Troopr is actively updated and supported 24/7 by our enthusiastic team. See latest updates here. Say hi to us at hello@troopr.io or drop a chat message here and and we will be happy to help.

Certification

Cloud Fortified App badgeCLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • reliabilityReliability checks
  • support24hr support response time
  • and more.
View details

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is part of the Marketplace Bug Bounty Program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more

Resources

Gallery

Automated approvals in Slack