Slack Integration for Jira Service Management

for Jira Cloud, Jira Data Center 6.3 - 9.10.2 and more
22 installs
  • Supported
  • Jira Service Management
  • Jira Software

Manage Jira service requests in Slack

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Easy Ticketing

Add a ticket emoji to any Slack message to convert it into a JSM request. Customize the trigger emoji to any emoji of your choice.

Automatic Suggestions

Troopr automatically answers repetitive questions in Slack with suggestions from related Confluence articles.

Easy Triaging

Setup a private “agent” channel for the help desk team to serve as the hub for all requests collected via Slack or any other channel.

More details

Support teams around the world including teams at Wayfair, Dream11 are choosing Jira Service Desk Slack Integration by Troopr to cut down on support time by 80%.

Read more about our offering in Troopr website or Slack app directory

Related Troopr products:

Slack integration for Jira projects

Slack Charts and Reports for Jira

Slack Check-ins for Jira standup, retro, planning poker meetings

Slack integration for Confluence

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This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy



Automated approvals in Slack