IT Assets, License - Asset Management for Jira, JSM, ITSM

Discovered this after trying so many IT Assets Management tools, I highly recommend it. Lots of features, easy to use, the support is quick as well.

In general, for a small company it is not bad. The main drawback is that inventory management (Custody Verifications) is implemented extremely poorly, inconvenient, opaque, without reports.

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  DevSamurai

  Hi Roman,

  Thank you for your honest feedback. We’re really sorry to hear that your experience with custody verification hasn’t been a good one. We understand how important clear and efficient inventory management is, and we appreciate you bringing this to our attention.

  We also wanted to let you know that we released improvements to the custody verification feature in early February (Version 2.33.0). If you have a moment, we’d love for you to check it out and share your thoughts.

  Our team is continuously working to improve the app, and feedback like yours plays a big role in shaping what we build next. If you’re open to it, we’d be very grateful if you could share more details or suggestions on how we can improve custody verification through our Idea Portal.

  Thanks again for helping us improve. We truly appreciate it. 😊

This tool has been an invaluable asset to our organization, streamlining the process of tracking equipment and enabling users to easily book instruments. The intuitive design has significantly improved efficiency across our teams. Additionally, the support team has been outstanding—responsive, proactive, and highly receptive to feedback. They not only address feature requests promptly but also recently incorporated our suggestions into the latest release, demonstrating their commitment to continuous improvement and customer satisfaction.

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  DevSamurai

  Hi Anthony,

  Thank you for your positive feedback and for choosing AssetIT! We're really happy to hear that the tool is making things easier for your team and that our support has been helpful. We always appreciate hearing your thoughts and are glad we could make some improvements based on your suggestions.

  Thanks again for being awesome!

Using the tool for more than 3 years now, it does what you would expect with little effort and in a very intuitive manner. I can recommend it. The support works really well, and they are actively trying to improve the app functionalities with users feedback

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  DevSamurai

  Hi José,

  Thank you so much for your continued trust and for being with us for over three years! We're really happy to hear that the tool has been intuitive and helpful for your work. Your recommendation means a lot to our team.

  We're also glad that our support has met your expectations. Thanks again for your support!

  Cheers,

  DevSamurai Team

Was looking for an alternative asset program that everyone on our team could access. The old one we used only allowed 2 users. Having it accessible through our Jira Service Management was an even greater advantage. While we had to tweak how we use it to suit our needs, so far it's been working really well. It's user-friendly, and the YouTube instruction videos make it easy to see where to enter your categories, departments, etc..

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  DevSamurai

  Hi Cristina,

  Thank you so much for your thoughtful review! We’re really glad to hear that our app has been a helpful alternative for your team and that having it integrated with Jira Service Management adds value to your workflow.

  If you ever have any other questions, need support, or want to share a feature suggestion, feel free to drop it at our Support Desk. We’d love to hear from you!

  Cheers,

  DevSamurai Team