Gain more context into customer and organization details when working on the Jira Service Management requests
Have you ever wondered as an Agent if you could get contextual info about a customer requests as soon as you get a new one in your Jira Service Management Queue?
Wouldnt it be interesting if you could see all the requests from the customer & their organization in one glance without using a JQL filter?
Enter - Agent Context for Jira Service Management
The App helps you gain more context into customer and organization details when working on the Jira Service Management request
🛠 Support
Certification
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
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Resources
Integration Details
Agent context for Jira Service Management integrates with your Atlassian product. This remote service can:
- Create, manage and delete customers and organizations.Add and remove customers and organizations from service desks.
- Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
- View the profile details for the currently logged-in user.
- Read and write to app storage service