Birdie - Screen Recording & CoBrowsing

by Birdie
for Jira Cloud
8 installs
  • Supported
  • Jira Service Management
  • Jira Software
Free app
Cloud

Resolve tickets up to 5x faster with Screen Recording or CoBrowsing

YouTube's thumbnail image for the video.

Ask for video recording when submitting an issue

Instead of making your customers explain an issue via text, give them the option to record it.

Request a screen recording directly via Jira

Agents can either Request a recording or Send a recording within an Issue.Tickets that would have taken endless back and forth can now be closed on the first touch.

Access console logs to troubleshoot faster

Recordings come with technical data that developers need if you have to escalate the issue. Save a lot of follow-up questions.

More details

Birdie (formerly Zest) is a screen recorder built specifically for support teams.

Provide an outstanding support experience and make support ticket resolution faster and cheaper. Here are our customers’ results so far:

  • Decrease Time for Resolution by 52%
  • Increase 1st Reply Closures by 133%
  • Reduce escalation by 34%
  • Save 1h per day per support ops

Here is a quick overview:

  • your customers can record their issues, questions, etc.... and don't need to download anything. đŸª„
  • integrates with Jira or other helpdesks
  • automatically blurs sensitive data
  • if you need to escalate any issues, engineers have access to error logs alongside screen recordings to troubleshoot faster.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Birdie - Screen Recording & CoBrowsing integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application