Birdie - Screen Recording & Co-browsing

Birdie (formerly Zest) is a screen recorder built specifically for support teams.

Provide an outstanding support experience and make support ticket resolution faster and cheaper. Here are our customers’ results so far:

• Decrease Time for Resolution by 52%
• Increase 1st Reply Closures by 133%
• Reduce escalation by 34%
• Save 1h per day per support ops

Here is a quick overview:

• your customers can record their issues, questions, etc.... and don't need to download anything. 🪄
• integrates with Jira or other helpdesks
• automatically blurs sensitive data
• if you need to escalate any issues, engineers have access to error logs alongside screen recordings to troubleshoot faster.