Free app
OVERALL RATINGS
INSTALLS
28
SUPPORT
- Partner Supported
Key highlights of the appResolve complex tickets up to 7x faster with Screen Recording or Co-browsing
Ask for video recording when submitting an issue
Instead of making your customers explain an issue via text, give them the option to record it.
Request a screen recording directly via Jira
Agents can either Request a recording or Send a recording within an Issue.Tickets that would have taken endless back and forth can now be closed on the first touch.
Access console logs to troubleshoot faster
Recordings come with technical data that developers need if you have to escalate the issue. Save a lot of follow-up questions.
More details
Birdie (formerly Zest) is a screen recorder built specifically for support teams.
Provide an outstanding support experience and make support ticket resolution faster and cheaper. Here are our customers’ results so far:
- Decrease Time for Resolution by 52%
- Increase 1st Reply Closures by 133%
- Reduce escalation by 34%
- Save 1h per day per support ops
Here is a quick overview:
- your customers can record their issues, questions, etc.... and don't need to download anything. 🪄
- integrates with Jira or other helpdesks
- automatically blurs sensitive data
- if you need to escalate any issues, engineers have access to error logs alongside screen recordings to troubleshoot faster.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Birdie - Screen Recording & Co-browsing integrates with your Atlassian product
Version information
Version 1.1.5-AC•for Jira Cloud
Release date
Jan 14th 2023
Summary
Minor version update
Details
Minor version update
Payment model
Free
License type
Commercial - no charge