Sprinklr for Jira

by Sprinklr

works with Jira Cloud

Free app

OVERALL RATINGS
INSTALLS: 11
SUPPORT: Unsupported

Showing details for Cloud

Overview

Reviews

Privacy & Security

Support

Installation

Key highlights of the appIntegrate Sprinklr with Jira to enable a seamless collaboration between your teams on Sprinklr and Jira

Create a Jira issue directly from Sprinklr

Support teams can easily create jira issues to notify engineering team of any requests or bugs that can affect customer experience

Keep support and engineering team in sync

Teams on Jira will have a complete view of customer conversation in Sprinklr. They can add notes to Sprinklr ticket without leaving Jira

Choose relevant Jira projects

Customise the setting to fit your workflow. You can choose the info that you want to see from Jira in Sprinklr

More details

Within Sprinklr:

Jira data is displayed in the Jira app widget, next to a ticket. You have complete control over what Jira info is shown.
Link one or more Sprinklr tickets to existing Jira issues.
Create a new Jira issue from within Sprinklr
Add note in Sprinklr to give context to Jira user

Within Jira:

Linked Sprinklr tickets are displayed in the Sprinklr Support tab within Jira -providing a view of complete conversation.
Linked Sprinklr tickets are also displayed in the sidebar next to the corresponding Jira issue.
You have complete control over what custom fields are shown from Sprinklr in Jira
Your Jira users can notify the Sprinklr support agent by adding a note.

Resources

Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Sprinklr for Jira integrates with your Atlassian product

Version information

Version 1.0.2-AC•for Jira Cloud

Release date: Jul 22nd 2022
Summary: Minor version update
Details: Minor version update
Payment model: Free
License type: Commercial - no charge