OVERALL RATINGS
INSTALLS
34
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appSupport contracts, retainers and prepaid hour banks in Jira Service Management. Share remaining hours in the customer portal
Support contracts, retainers & prepaid hour banks
Create Fixed Term, Recurring or Hour Bank agreements in JSM. Use monthly or yearly allowances, rollover and hours-or-date expiry to match each customer's support contract.
Track remaining hours, rollover & expiry
Monitor used and remaining hours or days, progress and expiry in one dashboard. Spot low balances and renewal needs; Advanced adds threshold emails and rollover expiry.
Give customers their live support-hour balance
Share each organisation's used and remaining support entitlement in the JSM customer portal. Help customers plan renewals and avoid billing surprises with the same live balance your team sees.
Supporting media
Editions
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Unlimited Contracts
Fixed & Recurring Contract types
Download work logs
Share via Portal
9-5 Regional Support
Advanced
Unlock the full range of app features
Everything from Standard, plus:
Work-Log Prefix Support
Work-Log Rounding Support
Alert Threshold Email Service
24x7 support
REST API
More details
App documentation | Contact support
📋 Support contracts, retainers & prepaid hour banks
Fixed Term, Recurring and Hour Bank agreements for MSPs, agencies and IT service teams. Monthly/yearly allowances, rollover and hours-or-date expiry.
📊 Usage & reporting
Scope worklogs with JQL. Track used and remaining hours/days. Review contract history and export worklogs to Excel for billing and renewals.
👥 Customer portal
Share organisation-specific used and remaining balances in the JSM customer portal.
⚙️ Advanced
Exclude non-billable worklogs by prefix; use rounding, threshold emails, rollover expiry and REST API.
Formerly Support Time Contract Management for JSM.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
view26 Support Contracts & Hour Banks for JSM integrates with your Atlassian app
Version information
Version 9.0.0•for Jira Cloud
- Release date
- Oct 8th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial