OVERALL RATINGS
INSTALLS
35
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appTrack retainers, hour banks, and recurring support allowances in JSM—then share the live balance in the customer portal
Model every support promise
Create Fixed Term, Recurring, or Hour Bank agreements with hours-based, date-based, rollover, and dual-expiry rules—so Jira worklogs reflect what each customer actually bought.
Act before hours or time run out
See logged, remaining, and expiring hours or days in one JSM dashboard. Catch renewal, re-scope, or overage decisions before they become invoice disputes.
Give customers the same live balance
Publish each organisation's contract position in the JSM portal, so customers can self-serve remaining entitlement without waiting for an export or spreadsheet reconciliation.
Supporting media
Editions
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Unlimited Contracts
Fixed & Recurring Contract types
Download work logs
Share via Portal
9-5 Regional Support
Advanced
Unlock the full range of app features
Everything from Standard, plus:
Work-Log Prefix Support
Work-Log Rounding Support
Alert Threshold Email Service
24x7 support
More details
- ⏱️ Connect Jira worklogs to live customer entitlements—not just time entries.
- 📋 Model Fixed Term, Recurring, or Hour Bank support agreements directly in Jira Service Management (JSM).
- 📊 Track used and remaining hours or days, progress, expiry, rollover, and overage risk.
- 🔔 Set usage alerts so service and account teams can act before hours or time run out.
- 👥 Share the same organisation-specific balance in the JSM customer portal, reducing status questions and invoice disputes.
- ⚙️ Control which worklogs count with comment prefixes and consistent rounding rules.
- 📤 Review audit history and export contract and worklog data to Excel for renewal, billing, and reconciliation.
- ✅ Built for MSPs, IT service teams, agencies, and professional-services teams managing support contracts and recurring allowances.
A worklog tells you what happened. A support contract tells you what was promised. Put the promise next to the work.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
view26 Support Contracts & Hour Banks for JSM integrates with your Atlassian app
Version information
Version 8.58.0•for Jira Cloud
- Release date
- Jul 24th 2026
- Summary
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial