OVERALL RATINGS
INSTALLS
66
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appSupport time contract management right in Jira Service Management
Configure support time quota contract right in JSM
Configure support time quota or contract for a customer in Jira Service Management with ease
Realtime monitoring of support time contracts..
Monitor the progress of the various contracts tagged to an JSM organization
Expose metrics directly in customer portal
The logged hours for the Contract can be made available in the Customer Portal to bring transparency to your customers
Supporting media
Editions New
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Unlimited Contracts
Fixed & Recurring Contract types
Download work logs
Share via Portal
9-5 Regional Support
Advanced
Unlock the full range of app features
Everything from Standard, plus:
Work-Log Prefix Support
Work-Log Rounding Support
Alert Threshold Email Service
24x7 support
More details
Support Time Contract Management App by VIEW26—a Atlassian Codegeist–winning solution—seamlessly integrates advanced support time contract management features directly into JSM:
✅ Efficient Support Time Contract Creation and Management
📈 Real-Time Visibility for Clients and Service Teams
🔍 Comprehensive Audit-Ready Reporting
🔄 Consistent Data Integrity and Synchronization
App now supports Advanced App Edition
The VIEW26 Support Time Contract App has continually evolved, and recent updates now support Atlassian Advanced App edition. Notable new features include:
- Advanced Alert Notifications: Automated alerts notify stakeholders as contracts approach predefined utilization thresholds, enabling proactive management.
- Customizable Work-Log Management: Prefixes and rounding rules can be tailored to match diverse organizational time-tracking policies.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Support Time Contract Management for JSM integrates with your Atlassian product
Version information
Version 8.50.0•for Jira Cloud
- Release date
- Jun 13th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial