Smart Comments for Jira

by AppsDeliveredSilver Marketplace Partner
for Jira Cloud
90 installs
CLOUD FORTIFIED
  • Supported
  • Jira Service Management
  • Jira Software
Cloud

Threaded comments and comment templates on issues done the Atlassian way

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Make your collaboration more effective

Want to discuss it better? Have long comment discussions on your Jira issues and want to structure them? Want internal threads to your Customer Support issues?

Save your favorite Comments as a Templates

Save your favorite Comments as a Template. So, you can easily reuse it again and again—control Comment Template usage by multiple groups of your company.

Built using Atlassian Forge

The highest levels of security for cloud apps, with all data stored privately within your cloud instance, so you can be sure that no one else has access to it and that it won't be shared or stored anywhere else.

More details

The Smart Comments app is your way to organize your commenting routine:

  • Create multi-level comment treads
  • Make internal threads in the Servise Managment projects
  • Save your favorite Comments as a Templates
  • Control Comment Templates usage by Groups
  • Default Jira permissions built-in for the Threaded Comments
  • Extended permissions system for the Smart Comments Templates
  • Use System and Custom Variables for dynamic data
  • Improved filters for the best comment search

It is helpful for you if:

  • You have to use the same comments a lot
  • Have long discussions on your Jira issues and want to structure it
  • Want to add internal threads to your Customer Support portal
  • Need to organize your Customer Support team
  • Need improved filtering and sorting for the best comment navigation experience

Filtering Comments:

  • by text - search comments by the content: words, parts of words, and phrases
  • by date - search comments by the creation time interval
  • by users - search comments by the comment author

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Smart Comments for Jira integrates with your Atlassian product. This remote service can:

  • Delete issue comment properties.
  • Delete issue comments.
  • Take Jira administration actions (e.g. create projects and custom fields, view workflows, manage issue link types).
  • View application roles.

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