Smart Comments for Jira

for Jira Cloud, Jira Data Center 9.0.0 - 9.15.2 and more
186 installs
CLOUD FORTIFIED
  • Supported
  • Jira Service Management
  • Jira

Experience Atlassian-Style Efficiency with Threaded Comments. Customize Comment Templates on Issues. Use AI for comment creation

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Make your collaboration more effective

Want to discuss it better? Have long comment discussions on your Jira issues and want to structure them? Want internal threads to your Customer Support issues?

Save your favorite Comments as a Templates

Save your favorite Comments as a Template. So, you can easily reuse it again and again—control Comment Template usage by multiple groups of your company.

Built using Atlassian Forge

The highest levels of security for cloud apps, with all data stored privately within your cloud instance, so you can be sure that no one else has access to it and that it won't be shared or stored anywhere else.

More details

The Smart Comments app is your way to organize your commenting routine:

  • Create multi-level comment threads
  • Make internal threads in Service Management projects
  • Save your favorite Comments as Templates
  • Control Comment Template usage by Groups
  • Default Jira permissions built-in for Threaded Comments
  • Extended permissions system for Smart Comment Templates
  • Use System and Custom Variables for dynamic data
  • Improved filters for the best comment search

It is helpful for you if:

  • You have to use the same comments a lot
  • Have long discussions on your Jira issues and want to structure them
  • Want to add internal threads to your Customer Support Portal
  • Need to organize your Customer Support team
  • Need improved filtering and sorting for the best comment navigation experience

Filtering Comments:

  • by text - search comments by the content: words, parts of words, and phrases
  • by date - search comments by the creation time interval
  • by users - search comments by the comment author

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Smart Comments for Jira integrates with your Atlassian product. This remote service can:

  • Take Jira administration actions (e.g. create projects and custom fields, view workflows, manage issue link types).
  • Create and edit project settings and create new project-level objects (e.g. versions and components).
  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.

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