Sentiment Analysis for JSM
Improve customer satisfaction with non-intrusive customer sentiment / emotion in Jira Service Management ticket
Sentiment score at the issue view
Capture customer's mood easily so that you can take action to enhance customer satisfaction.
Sentiment report from a high-level view
Comprehensive reports with practical filters help to identify the noteworthy issues.
Comments exclusion for a better accuracy control
Exclude automated user / group for better score accuracy.
BETA RELEASE 🦄
Here at ServiceRocket labs, we're experimenting with this product and would love to get your feedback. Try it out and tell us what you think! - https://servicerocket.typeform.com/to/tWWEp6xn
- View the important report data easily that helps improve your customer support team.
- Unlimited number of dashboards.
- Highly customizable dashboard to your liking.
- No sensitive / personal data stored.
To get started, install the app and click on the top menu Apps > Support Dashboards.
Privacy and security
Sentiment Analysis for JSM integrates with your Atlassian product. This remote service can:
- Delete issue properties.
- View issue comments.
- View user groups.
- View issue properties.