Sentiment Analysis for JSM

for Jira Cloud
25 installs
  • Supported
  • Jira Service Management
  • Jira Software
Free app

Improve customer satisfaction with non-intrusive customer sentiment / emotion in Jira Service Management ticket

Sentiment ​score at the issue view

Capture customer's mood easily so that you can take action to enhance customer satisfaction.

Sentiment report from a high-level view

Comprehensive reports with practical filters help to identify the noteworthy issues.

Comments exclusion for a better accuracy control

Exclude automated user / group for better score accuracy.

More details


Here at ServiceRocket labs, we're experimenting with this product and would love to get your feedback. Try it out and tell us what you think! -


  • View the important report data easily that helps improve your customer support team.
  • Unlimited number of dashboards.
  • Highly customizable dashboard to your liking.
  • No sensitive / personal data stored.

To get started, install the app and click on the top menu Apps > Support Dashboards.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Sentiment Analysis for JSM integrates with your Atlassian product. This remote service can:

  • Delete issue properties.
  • View issue comments.
  • View user groups.
  • View issue properties.