Issue Checklist Template and Report

Useful app that helps make daily routine simple

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  SaaSJet

  Dear Mila,

  Thank you so much for taking the time to leave an excellent rating. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Do not hesitate to contact our support center and let us know what we can do for you in the future.

  Best regards,

  SaaSJet Team

Tried the app as I wanted monthly repeating tasks. Couldn't get the app to run as I got a "bad request" error. I reported to support who said "Its fixed" but tried and got the same error. Waste of time.

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  SaaSJet

  Dear Tim Matsell,

   

  Thank you for bringing this to our attention. We understand how disappointing it can be when your experience doesn’t match your expectations, and for that, we sincerely apologize. 

  We’re taking your feedback to heart and are re-investigating the issue you are experiencing. Your satisfaction is our priority, and we will do our best to find an effective solution for you!

  Please feel free to reach out to us at the support center.

   

  Sincerely,

  SaaSJet support team

   

Does what it's supposed to for sure. But kind of defeats the purpose of Jira when all of the checklist items are not actual Jira issues, just lines of data stored inside of this managed app, instead of being actual Jira issues that you can incorporate with the rest of your Jira logic.

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  SaaSJet

  Dear Amit,

  Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements. If there’s anything specific you’d like to share to help us earn that fourth star, please don’t hesitate to let us know. You can send us your thoughts by raising our support center at any time!

  We hope to have the opportunity to serve you even better in the future.

  Best wishes,

  SaaSJet Support Team

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  SaaSJet

  Dear Keith,

  Thank you for your valuable feedback. We apologize for any inconvenience; this is not our usual standard! Your input helps us improve, and we’ll work on improving our add-on in the future. We hope to see you around and always ready to assist you!

  By the way, the promo-code for two months is available for you as an apology and our deeply respect!

  Warm regards,

  SaaSJet Support Team

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  SaaSJet

  Dear Vinicius,

  We're sorry to hear about your bad experience and appreciate you bringing this to our attention! We take customer feedback seriously and are committed to making things right.

  Can you please explain, in detail, what happened so we can take the necessary steps to improve the add-on? Please contact our customer support team at the support center. We would appreciate any additional feedback you could provide.

  Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.

  Best regards,

  SaaSJet Support Team