Freshservice/Freshdesk Integration for Jira (FORGE)

by Getint — Work Sync & Integrations

works with Jira Cloud, Jira Data Center 10.0.0 - 10.7.4 and more

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Key highlights of the appFreshdesk Integration for Jira on Forge: Sync Freshdesk Tickets and Jira Issues in Real Time

watch Freshservice/Freshdesk Integration for Jira (FORGE) video

Flexible mapping and DevOps workflow automation

Connect customer requests with Jira projects. Sync Freshdesk tickets with Jira work items effortlessly. Opt for one-way or two-way syncing, auto-mapping, and advanced scripting for a personalized touch. No-code needed.

Free Onboarding, Auto-Mapping, SOC 2 Type II

Configure Freshdesk Jira integration with flexible field mapping, status synchronization, notifications, and automation rules for support and development teams.

Built on Atlassian Forge for Enterprise Security

Built on Atlassian Forge, Getint delivers secure Freshdesk Jira integration with scalable synchronization, enterprise-ready security, and reliable support workflows.

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🏆 Getint: The Fastest-Growing Atlassian Vendor

Connect Freshdesk and Jira Service Management to align support and development teams across customer workflows.

Built on Atlassian Forge, Getint provides secure two-way sync between Freshdesk tickets and Jira issues. Sync comments, statuses, attachments, priorities, and custom Jira fields in real time with flexible mapping and configurable automation rules.

Use the Freshdesk integration for Jira to automate customer request handling, bug tracking, DevOps collaboration, and support escalation workflows without manual updates or duplicate work.

🔥 Key features:

Two-way Freshdesk Jira sync
Flexible field mapping and automation
Support for comments, attachments, and custom Jira fields
No-code setup with advanced workflow configuration
Enterprise-ready security built on Atlassian Forge

💰 Simple pricing with no extra connector costs.

Trusted by 6,500+ companies

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App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

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Freshservice/Freshdesk Integration for Jira (FORGE) integrates with your Atlassian app

Version information

Version 8.7.0•for Jira Cloud

Release date: Oct 7th 2026
Summary: New version 1.114 released!
Details: PLATFORM
Licensing: Resolved an issue in Git integrations where licensing checks failed due to incorrect app key lookups.
Field Mapping: Enhanced handling of NULL values and improved field value normalization to ensure consistent synchronization across different platforms.
Connection Management: Fixed a bug where automatic connection names were incorrectly modified based on the authentication method used.
OAuth Security: Implemented background token refreshing for disabled integrations to prevent OAuth token expiration and ensure seamless reactivation.
APPS
Freshdesk: Fixed a bug that prevented specifying concrete items for migration by ID.
Freshdesk: Optimized performance when fetching candidate items for synchronization to improve overall processing speed.
Payment model: Paid via Atlassian
License type: Commercial