Freshservice/Freshdesk Integration for Jira 2-Way Work Sync

by Getint integrations [Jira, Azure DevOps, ServiceNow, Salesforce, Asana, Monday,ClickUp, GitLab and others]

works with Jira Cloud, Jira Data Center 9.0.0 - 11.1.1 and more

OVERALL RATINGS
INSTALLS
SUPPORT: Partner Supported
TRUST SIGNALS

Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appIntegrate Jira with Freshservice/Freshdesk Account. Connect Existing Jira Work Items. Sync Tasks, Incidents, and Custom Fields

Freshdesk Integration with Jira. Real-Time Sync

Connect customer requests with Jira projects. Sync Freshdesk tickets with Jira work items effortlessly. Opt for one-way or two-way syncing, auto-mapping, and advanced scripting for a personalized touch. No-code needed.

Free Onboarding, Auto-Mapping, ISO 27001

Leverage Auto-Mapping for quick, customizable integrations. Getint is secure, easy to set up, and handles complex scenarios. Highly rated for excellent support—contact us to experience it.

Freshdesk / Freshservice <-> Jira Migration

Migrate tasks from Freshdesk to Jira, and vice versa. Use the trusted Jira Freshdesk integration and migration platform. Migration is a premium feature, billed per the number of issues, not Jira users.

Supporting media

More details

Freshdesk/Freshservice <-> Jira integration (from Freshworks).

Supports Jira Data Center.

🚀 Quick Setup: Automapping of Types and Fields - Set Your Integration in Minutes

🔄 Core Synchronization Capabilities

Two-Way/One-Way Sync of Tasks, Incidents, Bugs, and more
Sync Specifics:
- 📎 Attachments
- 💬 Comments
- 🎯 Statuses
- 🏷️ Native/Custom Fields

🧩 Customization & Support

🔧 Advanced Scripting
📚 Documentation: Navigate with our AI Assistant.

🏅 Certifications & Recommendations

🛡️ ISO 27001 & 27018 with SOC 2 Type II - Trust Center
🏅 Recommended by Atlassian Support Teams

🌟 🔄 Fresh -> Jira Migration (Billed Separately).

🏆 Trusted by 6,500+ Companies

🤝 Partnerships & Extended Integrations

🤝 Atlassian Partners: Email us.
🔄 Additional Sync Options: ServiceNow, DevOps, Salesforce, and more.

📚 Resources & Insights

🎥 Check out Alex Ortiz's review here
📖 Read case studies here

🌐 Enterprise Product Roadmap - New version every 2 weeks.

Resources

Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

Freshservice/Freshdesk Integration for Jira 2-Way Work Sync integrates with your Atlassian app

Version information

Version 1.2.13-AC•for Jira Cloud

Release date: Oct 28th 2025
Summary: Minor version update
Details: Minor version update
Payment model: Paid via Atlassian
License type: Commercial