Freshservice/Freshdesk Integration for Jira (FORGE)
OVERALL RATINGS
INSTALLS
230
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appFreshdesk Integration for Jira on Forge: Sync Freshdesk Tickets and Jira Issues in Real Time
Flexible mapping and DevOps workflow automation
Connect customer requests with Jira projects. Sync Freshdesk tickets with Jira work items effortlessly. Opt for one-way or two-way syncing, auto-mapping, and advanced scripting for a personalized touch. No-code needed.
Free Onboarding, Auto-Mapping, ISO 27001
Configure Freshdesk Jira integration with flexible field mapping, status synchronization, notifications, and automation rules for support and development teams.
Built on Atlassian Forge for Enterprise Security
Built on Atlassian Forge, Getint delivers secure Freshdesk Jira integration with scalable synchronization, enterprise-ready security, and reliable support workflows.
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Connect Freshdesk and Jira Service Management to align support and development teams across customer workflows.
Built on Atlassian Forge, Getint provides secure two-way sync between Freshdesk tickets and Jira issues. Sync comments, statuses, attachments, priorities, and custom Jira fields in real time with flexible mapping and configurable automation rules.
Use the Freshdesk integration for Jira to automate customer request handling, bug tracking, DevOps collaboration, and support escalation workflows without manual updates or duplicate work.
🔥 Key features:
- Two-way Freshdesk Jira sync
- Flexible field mapping and automation
- Support for comments, attachments, and custom Jira fields
- No-code setup with advanced workflow configuration
- Enterprise-ready security built on Atlassian Forge
💰 Simple pricing with no extra connector costs.
Trusted by 6,500+ companies
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Freshservice/Freshdesk Integration for Jira (FORGE) integrates with your Atlassian app
Version information
Version 8.0.0•for Jira Cloud
- Release date
- May 13th 2026
- Summary
- New version 1.106 released!
- Details
PLATFORM
- Improved Azure DevOps many-to-many migrations: field mapping no longer fails when a selected work item type is missing in one of the projects.
APPS
- Jira – Fixed an issue where editing a connection to switch from API token to Service Account could fail.
- Jira Forge – Improved license detection in run logs and reduced unnecessary warning noise.
- Freshservice – Fixed comment synchronization so comments are imported in the correct chronological order.
- Monday – Added support for mapping the Email field type.
- Payment model
- Paid via Atlassian
- License type
- Commercial