Freshdesk/Freshservice<->Jira [works behind the firewall]

for Jira Cloud
118 installs
  • Supported
  • Jira Service Management
  • Jira Software

Integrate Jira with Freshdesk/Freshservice (tasks, incidents, issues with statuses and comments). WORKS WITH JIRA DATA CENTER

Sync Freshservice<->Jira tasks in almost real-time

Integrate and sync new & updated tasks between Freshdesk/Freshservice & Jira effortlessly. Opt for bi-directional or one-way syncing, easy field mapping, and advanced scripting for a personalized touch.

Free onboarding, 3 min setup, ISO 27001

User-friendliness (3-min setup), reliability (with swift support), stringent security (on-premise & SaaS), and comprehensive reporting (with logs for assurance).

Freshdesk / Freshservice -> Jira migration lets you migrate tasks from Fresh to Jira, and from Jira to Fresh. Reach out to us to learn how to enable it. Migration is a premium feature, billed per the number of issues, not Jira users.

More details

Freshdesk/Freshservice <-> Jira integration (from Freshworks).

Supports Jira Data Center.

Reserve your free live demo spot now.

  • 🔄 Two-Way/One-Way Sync (Tasks, Epics, Service Requests, Incidents with all standard and custom fields + statuses and attachments)
  • ğŸ“Ž Attachments
  • 💬 Comments
  • ğŸŽ¯ Statuses
  • 🏷️ Custom Field
  • 🤖 Documentation redefined: Navigate with our AI assistant.
  • 🚀 Free Guidance and Onboarding Assistance
  • 🛠️ Advanced Scripting Customization
  • 💰 Best Value for Money
  • 💻 Great Support
  • 📈 Powerful Reporting & Notifications
  • 💡 On-Demand Customization
  • 🛡️ ISO 27001&27018 Certified
  • 🔄 Freshdesk / Freshservice to Jira Migration (premium feature, billed separately)
  • 🏆 Trusted by 2,500+ Companies including Lufthansa, Skoda, Deloitte, Capgemini
  • 🤝 Atlassian Partners Offers: Email us at
  • 🔄 Additional Sync Options: Asana, ServiceNow, Salesforce, GitLab, Wrike, Zendesk and more.

Check out Alex Ortiz's review here.

Read Lufthansa's case study.

Enterprise Product roadmap.



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Freshdesk/Freshservice<->Jira [works behind the firewall] integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Write data to the host application
  • Read data from the host application