Freshdesk/Freshservice<->Jira [works behind the firewall]

for Jira Cloud
139 installs
  • Supported
  • Jira Service Management
  • Jira

Integrate Jira with Freshdesk/Freshservice (tasks, incidents, issues with statuses and comments). WORKS WITH JIRA DATA CENTER

Sync Freshservice<->Jira tasks in almost real-time

Integrate and sync new & updated tasks between Freshdesk/Freshservice & Jira effortlessly. Opt for bi-directional or one-way syncing, easy field mapping, and advanced scripting for a personalized touch.

Free onboarding, Auto-mapping, ISO 27001

User-friendliness (3-min setup), reliability (with swift support), stringent security (on-premise & SaaS), and comprehensive reporting (with logs for assurance).

Freshdesk / Freshservice -> Jira migration lets you migrate tasks from Fresh to Jira, and from Jira to Fresh. Reach out to us to learn how to enable it. Migration is a premium feature, billed per the number of issues, not Jira users.

More details

Freshdesk/Freshservice <-> Jira integration (from Freshworks).

Supports Jira Data Center.

🚀 Quick Setup

  • 🧙 Automapping of Types and Fields - Set Your Integration in Minutes

🔄 Core Synchronization Capabilities

  • Two-Way/One-Way Sync of Tasks, Incidents, Bugs, and more
  • Sync Specifics:
    • ğŸ“Ž Attachments
    • 💬 Comments
    • ğŸŽ¯ Statuses
    • 🏷️ Native/Custom Fields

🧩 Customization & Support

  • 🔧 Advanced Scripting
  • 📚 Documentation: Navigate with our AI Assistant.

🏅 Certifications & Recommendations

  • 🛡️ ISO 27001 & 27018
  • 🏅 Recommended by Atlassian Support Teams

🌟 Premium Features

  • 🔄 Fresh -> Jira Migration (Billed Separately).

🏆 Trust & Success Stories

  • 🏆 Trusted by 3,200+ Companies

🤝 Partnerships & Extended Integrations

  • 🤝 Atlassian Partners: Email us.
  • 🔄 Additional Sync Options: ServiceNow, DevOps, Salesforce, and more.

📚 Resources & Insights

🌐 Enterprise Product Roadmap - New version every 2 weeks.



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Freshdesk/Freshservice<->Jira [works behind the firewall] integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Write data to the host application
  • Read data from the host application