Freshservice/Freshdesk Integration for Jira (FORGE)
OVERALL RATINGS
INSTALLS
219
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appFreshdesk Integration for Jira on Forge: Sync Freshdesk Tickets and Jira Issues in Real Time
Flexible mapping and DevOps workflow automation
Connect customer requests with Jira projects. Sync Freshdesk tickets with Jira work items effortlessly. Opt for one-way or two-way syncing, auto-mapping, and advanced scripting for a personalized touch. No-code needed.
Free Onboarding, Auto-Mapping, SOC 2 Type II
Configure Freshdesk Jira integration with flexible field mapping, status synchronization, notifications, and automation rules for support and development teams.
Built on Atlassian Forge for Enterprise Security
Built on Atlassian Forge, Getint delivers secure Freshdesk Jira integration with scalable synchronization, enterprise-ready security, and reliable support workflows.
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Connect Freshdesk and Jira Service Management to align support and development teams across customer workflows.
Built on Atlassian Forge, Getint provides secure two-way sync between Freshdesk tickets and Jira issues. Sync comments, statuses, attachments, priorities, and custom Jira fields in real time with flexible mapping and configurable automation rules.
Use the Freshdesk integration for Jira to automate customer request handling, bug tracking, DevOps collaboration, and support escalation workflows without manual updates or duplicate work.
🔥 Key features:
- Two-way Freshdesk Jira sync
- Flexible field mapping and automation
- Support for comments, attachments, and custom Jira fields
- No-code setup with advanced workflow configuration
- Enterprise-ready security built on Atlassian Forge
💰 Simple pricing with no extra connector costs.
Trusted by 6,500+ companies
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Freshservice/Freshdesk Integration for Jira (FORGE) integrates with your Atlassian app
Version information
Version 8.6.0•for Jira Cloud
- Release date
- Sep 9th 2026
- Summary
- New version 1.113 released!
- Details
PLATFORM
- Resolved a bug where incorrect base URLs were used when updating counterparts during many-to-many integration runs.
APPS
- Asana: Enhanced support for the DUE field to ensure correct date formatting during task creation and updates.
- ClickUp: Added support for custom queries when searching for items to synchronize.
- Freshservice: Fixed inline image display issues when syncing from Jira and resolved attachment duplication bugs occurring when identical filenames are used.
- Freshservice: Corrected attachment synchronization within comments to ensure proper link resolution.
- Git: Improved commit URL conversion to correctly handle special characters.
- Jira: Fixed an issue where the organization ID was not prompted when the Team field was required.
- Zendesk: Added support for OAuth authentication.
- Payment model
- Paid via Atlassian
- License type
- Commercial