Freshservice/Freshdesk Integration for Jira 2-Way Issue Sync
OVERALL RATINGS
INSTALLS
238
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appIntegrate Jira with Freshservice/Freshdesk Account. Connect Existing Jira Work Items. Sync Tasks, Incidents, and Custom Fields
Freshdesk Integration with Jira. Real-Time Sync
Connect customer requests with Jira projects. Sync Freshdesk tickets with Jira work items effortlessly. Opt for one-way or two-way syncing, auto-mapping, and advanced scripting for a personalized touch. No-code needed.
Free Onboarding, Auto-Mapping, ISO 27001
Leverage Auto-Mapping for quick, customizable integrations. Getint is secure, easy to set up, and handles complex scenarios. Highly rated for excellent support—contact us to experience it.
Freshdesk / Freshservice <-> Jira Migration
Migrate tasks from Freshdesk to Jira, and vice versa. Use the trusted Jira Freshdesk integration and migration platform. Migration is a premium feature, billed per the number of issues, not Jira users.
Supporting media
More details
Freshdesk/Freshservice <-> Jira integration (from Freshworks).
Supports Jira Data Center.
🚀 Quick Setup: Automapping of Types and Fields - Set Your Integration in Minutes
🔄 Core Synchronization Capabilities
- Two-Way/One-Way Sync of Tasks, Incidents, Bugs, and more
- Sync Specifics:
- 📎 Attachments
- 💬 Comments
- 🎯 Statuses
- 🏷️ Native/Custom Fields
🧩 Customization & Support
- 🔧 Advanced Scripting
- 📚 Documentation: Navigate with our AI Assistant.
🏅 Certifications & Recommendations
- 🛡️ ISO 27001 & 27018 with SOC 2 Type II - Trust Center
- 🏅 Recommended by Atlassian Support Teams
🌟 🔄 Fresh -> Jira Migration (Billed Separately).
🏆 Trusted by 6,500+ Companies
🤝 Partnerships & Extended Integrations
- 🤝 Atlassian Partners: Email us.
- 🔄 Additional Sync Options: ServiceNow, DevOps, Salesforce, and more.
📚 Resources & Insights
🌐 Enterprise Product Roadmap - New version every 2 weeks.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Freshservice/Freshdesk Integration for Jira 2-Way Issue Sync integrates with your Atlassian product
Version information
Version 1.2.3-AC•for Jira Cloud
- Release date
- Jun 23rd 2025
- Summary
- New version 1.84 released!
- Details
PLATFORM
- Improved direction logic for comment synchronization
- Added support for deletion of dependency links
- Fixed attachment synchronization and deletion in one-way sync scenarios
- Increased database pool size to enhance load performance
APPS
- ServiceNow – Added support for setting parent fields
- Jira Data Center – Fixed integration import with existing connections
- Azure DevOps Server – Fixed issue with fetching work item links
- Salesforce – Currency fields are now supported
- Git – Added support for pull request statuses, improved connection setup and overall integration usability
- Payment model
- Paid via Atlassian
- License type
- Commercial