Freshservice/Freshdesk Integration for Jira 2-Way Work Sync
OVERALL RATINGS
INSTALLS
235
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appIntegrate Jira with Freshservice/Freshdesk Account. Connect Existing Jira Work Items. Sync Tasks, Incidents, and Custom Fields
Freshdesk Integration with Jira. Real-Time Sync
Connect customer requests with Jira projects. Sync Freshdesk tickets with Jira work items effortlessly. Opt for one-way or two-way syncing, auto-mapping, and advanced scripting for a personalized touch. No-code needed.
Free Onboarding, Auto-Mapping, ISO 27001
Leverage Auto-Mapping for quick, customizable integrations. Getint is secure, easy to set up, and handles complex scenarios. Highly rated for excellent support—contact us to experience it.
Freshdesk / Freshservice <-> Jira Migration
Migrate tasks from Freshdesk to Jira, and vice versa. Use the trusted Jira Freshdesk integration and migration platform. Migration is a premium feature, billed per the number of issues, not Jira users.
Supporting media
More details
Freshdesk/Freshservice <-> Jira integration (from Freshworks).
Supports Jira Data Center.
🚀 Quick Setup: Automapping of Types and Fields - Set Your Integration in Minutes
🔄 Core Synchronization Capabilities
- Two-Way/One-Way Sync of Tasks, Incidents, Bugs, and more
- Sync Specifics:
- 📎 Attachments
- 💬 Comments
- 🎯 Statuses
- 🏷️ Native/Custom Fields
🧩 Customization & Support
- 🔧 Advanced Scripting
- 📚 Documentation: Navigate with our AI Assistant.
🏅 Certifications & Recommendations
- 🛡️ ISO 27001 & 27018 with SOC 2 Type II - Trust Center
- 🏅 Recommended by Atlassian Support Teams
🌟 🔄 Fresh -> Jira Migration (Billed Separately).
🏆 Trusted by 6,500+ Companies
🤝 Partnerships & Extended Integrations
- 🤝 Atlassian Partners: Email us.
- 🔄 Additional Sync Options: ServiceNow, DevOps, Salesforce, and more.
📚 Resources & Insights
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Freshservice/Freshdesk Integration for Jira 2-Way Work Sync integrates with your Atlassian app
Version information
Version 6.1.0•for Jira Cloud
- Release date
- Jan 29th 2026
- Summary
- New version 1.99 released!
- Details
PLATFORM
- Improved logic for refreshing OAuth tokens with Salesforce, ServiceNow, and Jira, including retry logic for expired tokens.
- Dynamic fields now use an improved REST client to fetch data from HTTP endpoints.
- Fixed UI to correctly display Sync status upon error.
- Migrated frontend build from create-react-app to Vite to address security alerts.
APPS
- Jira - Fixed transitioning to statuses containing parentheses in their names.
- Jira - Transition fields are no longer skipped if missing from the edit screen; errors are now surfaced from Jira.
- Jira DC - Added logic to handle updating user roles.
- Jira - GIT - OAuth authentication method is now available for increased security.
- Asana - Improved QuickBuild to auto-map Asana types.
- Freshdesk - Fixed merging Description fields with other fields.
- Freshservice - Requester field now retrieves both agents and customers.
- Forge - Data Residency now supports Europe and USA regions.
- Payment model
- Paid via Atlassian
- License type
- Commercial